Patrick Werensteijn Email & Phone Number

The Hague, Zh, Nl

Hoek Van Holland, South Holland, Netherlands

At Stena Line, the Business Region North Sea has 8 vessels departing from Hook of Holland & Europort to Harwich & Immingham. The Onboard Sales & Service Manager takes care of the management and success of the teams that work in the cleaning of the on board hotel, the duty free shop and all bars & restaurants. Together with deck & engine teams ensuring great passages & experiences for our passengers.

After extensive safety training I started working on the Stena Britannica to get trained in the position of OSS Manager. In Januari both Passenger ships Stena Hollandica & Stena Britannica went into dry dock where a major renovation took place where the entire public areas where redesigned in 2.5 week time. During this time I had the opportunity to facilitate each team of each vessel with a 3-day training course in preparation to the new concepts and new way of working.
After dry dock I have worked as Onboard Sales & Service Manager on board of the Stena Hollandica.
In July I transitioned into a Leadership & Development role where I will provide coaching of the onboard management and further continue with process optimization, team development, succession planning and ensuring uniformity in quality between the ships and teams.

The Hague, South Holland, Netherlands

Freelance Operational Manager doing temporary assignments in Hospitality or Facility Management

Freelance Wedding Officiant

In 2019 I've officiated 4 weddings and got to marry 4 beautiful couples in matrimony.

1st in March at the georgeous Vrede & Lust wine estate in South Africa
2nd in June at the beautiful Landgoed ter Werve, Rijswijk
3rd at the beginning of August on the beach of Schevingen
4th in mid August at het Oude Slot Heemstede

In 2020 I had three weddings planned that all discontinued / took another turn due to the pandemic. Now looking to pick this back up as from 2023.

Utrecht Area, Netherlands

Professional field advice committee & Guest lecturer.

For the courses within Travel, Leisure & Hospitality of MBO Utrecht I've been asked as a field expert to come together several times per year to discuss and work on matching the course theory better with the practice within hotels and therefore provide a better synchronization between the school and the internships.

In early 2021 I collaborated to bring MBO Utrecht students a real life case over 6 weeks. They worked partly in the hotel. This is for the students to earn credits for their internship, as many of them were not successful in finding one due to COVID. The case has trained them in creating an operational plan for an event. The students are challenged to plan the event, make the budget, see the event and reflect back on it.

Late 2021 I did a couple of guest lectures at MBO Utrecht to prepare students for their internships in Front Offices in hotels.

Rotterdam, South Holland, Netherlands

The General Manager strategically manages the hotel. It is the main contact to all stakeholders & its relationship management of the hotel and oversees all operational tasks within the hotel. Holiday Inn Express Rotterdam - Central Station is a business orientated hotel with high volumes of leisure in the weekends. It contains with 214 rooms, 1 board room for meetings and a restaurant for breakfast. Currently expanding to offer dinner options as well.

Responsibilities
- Daily management of the operational outlets. Ensuring correct staffing, price optimization & administration
- P&L responsible and creating budgets according after setting strategies.
- Correct cost control in order to achieve budgets and maximize Gross Operating Profit (GOP).
- Proactive to prospect group and corporate business and developments with stakeholders in and from the market.
- Build business cases for correct contracting of key accounts & maintain / build relationships with these accounts. B2B.
- Ensuring forecast accuracy by analysing booking trends and demand drivers within different market segments
- Preparing & executing Capital Expenditure and ensuring the highest return on investment.
- Training & developing of (new) staff in leadership positions for the different 11 hotels of TVHG hotel group.

Projects 2022:
- Recover business from the COVID pandemic
- Redesign team set up and rebuild team to ensure highest guest satisfaction and a more efficient operation. Very difficult in today’s market where the hospitality faces major staffing issues.
- Secure major investment for a redesign of bar and lobby areas and replacement of all beds within the guest rooms. With the redesign of the bar and lobby the offering of the hotel will expand with dinner operations.

Utrecht Area, Netherlands

HOST is a non-profit organization that represents the hotel industry within the city & region of Utrecht. The member hotels represent 84% of all bedrooms within the city. The organization hold strong ties with City Council, Utrecht Marketing, Utrecht Convention Bureau, Jaarbeurs (convention centre) and other big players within the Utrecht market. Together with these players HOST represents the city & region at travel fairs such as IBTM & IMEX and at M&I fora. All General Managers of the member hotels from the Utrecht region come together 4x per year to discuss city council policies, city wide events & other challenges that face the hotels. The 5 board members of HOST are charged to represent all its members during council meetings and city initiatives. In the role of board secretary the main tasks are communication towards its members, organization of board & member meetings (including arranging venues & inviting speakers to meetings) induction of new members (Utrecht market is growing rapidly in 2019 & 2020), representing HOST at function when necessary & network.

The Hague Area, Netherlands

Setting price strategies in order to optimize revenues and daily management of the reservations team. A large part of the job is to contract group business with the right rates to avoid displacement.

Responsibilities
- Daily management of the reservation team, ensuring successful arrival procedures are in place for clear communication to and assisting in the queries of other departments such as the Front Office, Housekeeping and Administration.
- Proactive and reactive to prospect group business. Ensuring correct contracting of group business.
- Super user of property management system, channel manager and other related software.
- Ensuring forecast accuracy by analyzing booking trends from different market segments
- Training of new staff for the department and the training of existing staff on new procedures.
- Daily, Weekly and Monthly reporting to Executive Management and Ownership Teams.

Achievements
- Creation of the budget for 2013 taking into account micro- & macro environmental trends.

London, United Kingdom

The Revenue Management position within The Savoy consists out of analyzing and executing price strategies to optimize the room revenue for one of the most iconic hotels of the world.

Responsibilities
- Performing analyses on booking pace / trends, demand levels, market segments & competitors.
- Daily, Weekly and Monthly reporting to Executive Management and Ownership Teams, including creation of new reports in excel when requested.
- The set up, control and ongoing management of the 11 OTA Partners of The Savoy, including their extranet, and the channel manager that assists in managing these partners. Also including the verification of commission payments for some of these partners.
- The setup, control and ongoing relationship management of the 30 Wholesale Partners of The Savoy, including their extranet, and the channel manager that assists in managing these, where this is applicable
- Ensuring rates are in parity throughout all online partners.
- Implementation, Management and Control of the Revenue Management Software IDeaS.
- Implementation, Management and Contol of the Upsell Software E-Standby
- Super User in Opera in creation of rates and packages and the management of these in order for rate availability for the Royal Service Department, GRC, GDS and Fairmont.com website.
- Management of the ICrossing account, which assists in search engine optimization and the Travelclick account, which assists in competitive analysis and online marketing.

Achievements are mentioned under the Savoy posting.

London, United Kingdom

Achievements
- Successfully taken over the role of Director of Revenue Management in a 2 month absence of this position due to visa regulations of the current Director of Revenue. During this 2 months the highest revenue of the year (above budget) and the best competitive performance were recorded.
- Increased the production from OTA partners from 3% of total revenue to 12% consistently over the last 3 months.
- Improved communication between the Sales & Marketing team and the other teams within the hotel to ensure the success of Sales & Marketing activities and enhance the understanding of Revenue Management
- Successful Set Up & Implementation of software projects such as Ideas, EZYield, Channel Manager & EStandby Upsell Solution. EStandby has been implemented throughout Fairmont after The Savoy served as flag ship.

Barcelona Area, Spain

The Club is the executive lounge of Ritz Carlton. Guests receive a private & personalized check in, check out and concierge services. Further they can enjoy high service standards in a rich environment and get treated with drinks and a ‘5 times a day’ changing buffet with the finest food.

Responsibilities
Ensuring club cleanliness & tidiness at all times
Scheduling & training of staff
Purchasing of goods (Developed a new purchasing method)
Representing Manager during absence
Providing the highest level of service & ensuring comfort of high profile (often famous) guests (e.g. Madonna, U2, Michael Douglas, LL Cool J, Michael Schumacher, Penelope Cruz, Beyonce & Jay-Z)

The Hague Area, Netherlands

4**** Hotel in The Hague serving a clientele of Government representatives, including ministers and representatives of many international companies & institutions, including Shell, United Nation (UN), International Criminal Court

Responsibilities
Performing shift leader tasks & handling a float of € 1,500.00
Ensuring correct check in and check out of guests and providing concierge information & guest services
Correct handling of telephone. Taking and processing reservations
Ensuring correct availability and rate loading on third party booking sites by applying correct revenue management tools

Amsterdam, Amsterdam Airport, The Hague, Vlaardingen

Perth, Australia

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management

Havo, Economie, Mathematics, Business Management

Lean Management