Patrick Westbrook Email and Phone Number

*KORE Acquired by Two Circles as of October 2024

Promoted through positions of increasing scope and responsibility to define, lead, and prioritize product vision and strategies for eight diverse products, constituting more than 70% of Kore's Annual Recurring Revenue (ARR). Supervise and guide team of three product owners, coordinate workload of multiple development teams consisting of 30 individuals in total. Collaborate with Product Designers, Marketing, Account Management, Support, and other internal departments for continued success of our products. Engage directly with clients to gather feedback, refine strategies, and ensure overall satisfaction. Manage vendor relationships, oversee budget, and drive cost optimization initiatives.- Led discussions on improving and expanding pricing strategies, aiming to optimize product value and increase upselling opportunities which led to deal values 2x - 4x original size.- Facilitated a phased onboarding process of staff, technology, and processes after acquisition of Hookit, during a 12 month period of time.- Collaborated with Support, Success, and Product teams to devise and implement consistent, transparent, and innovative support processes to improve turnaround time, prioritization, and internal transparency.- Overhauled legacy product by shifting focus from maintenance to innovation, increasing innovation portion from 25% to 60% of total work.- Maintained a stable team environment with low turnover rate, losing only one developer in the span of three years.

Managed and prioritized roadmap, strategy, and alignment for six products, which contributed over 60% of Kore's Annual Recurring Revenue (ARR). Supervised and coordinated work of two direct reports, effectively managing workload consisting of 20 individuals in total. Collaborated with Executive suite on product progress, identifying new markets, developing innovative pricing strategies, creating annual budget and strategy.- Revamped, redesigned, and repositioned two existing products, to improve value propositions, market fit, and platform vision.- Collaborated with marketing to develop and implement effective marketing strategies to promote and increase sales of products and services.- Improved team morale within Development teams by +75%.- Partnered with individual clients to enhance product adoption, elevating usage rates from the bottom 5% to the top 5%.

Led product vision, backlogs, and prioritization for two key products, which collectively contributed 35% of Kore's Annual Recurring Revenue (ARR).- Served as the primary point of contact to facilitate cross-functional collaboration. - Improved team morale and boosted developer satisfaction by increasing average rating from 1.9 to 4.3 out of 5 within a period of 3 months.- Revamped processes and implemented new Agile methodologies to provide business transparency, context, and insight on all work for developers.- Oversaw four senior developers until staffing issues were resolved on multiple new initiatives.

Appointed as organization’s first BI Director. Developed data reporting infrastructure to accommodate multiple departments such as ticket sales, marketing, sponsorship, and finance.- Achieved 3:1 ROI within initial year via weekly review and application of analytical strategies.- Partnered with Mavericks and American Airlines Center to deploy innovative in-arena technologies, enhancing reporting and analytics at Dallas Stars. - Assessed technology providers for American Airlines Center to improve POS and captive portal Wi-Fi experience for fans while also improving real-time data access to information previously inaccessible.- Segmented 100% of ticket buyers by blending data from eight DFW ice rinks, arenas, merchandise sales, and marketing engagement to improve marketing messaging and ticket sale initiatives.

Functioned as system architect responsible for business intelligence tech stack and operations. Served as BI spokesperson at conferences and related vendors.- Performed diverse tasks ranging from IT-related work, assisting helpdesk, analyzing data, and creating business development strategies.- Guided businesses on website and software vendor selection and strategic direction.- Implemented and maintained over 10 integrations to provide daily or near real-time access to critical business areas including ticketing, marketing, and related data sources.

Collaborated with clients to develop entire business intelligence ecosystems by analyzing and replacing technology and processes to improve speed, accuracy, scalability, and transparency. Supported design of data warehouses and data cubes. Conducted unit testing on all components. Delivered comprehensive documentation and client training on final solutions.- Created and implemented comprehensive reporting system for supply company in under six months to improve data consistency, speed, and real-time data access reporting for executive leadership.- Organized and led regular collaborative sessions and update meetings with clients on daily and weekly basis.

Led development efforts and served as lead ETL developer for numerous projects. Developed and maintained over 5000 MS SQL and Oracle objects. Designed, created, and tested more than 200 ETL-related packages and jobs. Created dynamic procedures to check for variances and update tables based on provided parameters.Migrated 30 million records for prominent pharmaceutical company, ensuring 99.7% accuracy in initial transfer, successfully migrated remaining 0.3% in second pass.- Improved data integration process resulting in 95% reduction of non-error rows not being included in data warehouse.- Promoted within six months and started developing and implementing primary tier three solutions for top-tier clients within nine months. - Developed and implemented seamless integration solutions for Salesforce.com objects and MS SQL databases.- Collaborated with mentor to create comprehensive data warehouse coding guidelines to enhance code documentation, improve development time, create consistent and predictable code, and reduce escape bugs.- Oversaw and developed smooth migration from LogiAnalytics to Cognos.- Participated in creating data model for consolidated Data Vault, integrating data from diverse RDBMSs, into unified data warehouse.

Worked with the Director IT for recruiting at Universities and was an interviewer for Interns and Entry level positions. Participated in a ten week generic training course – (Java, Javascript, HTML5, CSS, Groovy) Generic Training Course Roles: UX, Developer, QA, Business Analyst Additional four weeks of training for COBOL development Maintain existing COBOL jobs that populate and update the Dillard's central inventory system

Interned with the ETL, Analytics, Customer Database, and Reporting teams Constructed presentations and data analysis for the Dillard's family Present a data analysis report to show where Dillard's could optimize shoe diversity in core shoe sizes (for both men and women) by decreasing diversity of shoes in fringe sizes based on the demographics of the store's location.

1. Coordinate events for the 332 residents living in the apartment complexes2. Provide school advice and campus information3. Enforce rules and policies of the University4. Act as a mentor and a safe haven for the residents

• Managed IT inventory and helped inform supervisor of needed purchases.• Documented all invoices received by the IT Department.• Partially oversaw and processed IT related issues for over 13 locations in 4 states.• Processed and built new computers as they arrived.

• Certified and drove 4 of the 5 different heavy machines to move stock on a daily basis.• Began the reorganization of the top stock present in the store.• Loaded any necessary purchased items for customers.• Assisted the Sales Associates with customers.• Unloaded from trucks and stocked $500,000 worth of freight on a weekly basis.• Managed the freight team if the supervisor was not present.