Patrick Weusten

Patrick Weusten Email and Phone Number

Training Specialist @ Blueprint
Kirkland, WA, US
Patrick Weusten's Location
Greater Seattle Area, United States
Patrick Weusten's Contact Details

Patrick Weusten personal email

n/a

Patrick Weusten phone numbers

About Patrick Weusten

Experienced QA with a demonstrated history of working in customer service. Skilled in Quality Assurance, Training and Team Leadership.

Patrick Weusten's Current Company Details
Blueprint

Blueprint

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Training Specialist
Kirkland, WA, US
Employees:
3
Patrick Weusten Work Experience Details
  • Blueprint
    Training Specialist
    Blueprint
    Kirkland, Wa, Us
    View
  • Blueprint
    Training Specialist (Interim)
    Blueprint Nov 2024 - Present
    Bellevue, Washington, United States
    Delivering group and individual instruction and training covering a range of technical, operational, and/or management areas.Utilizing vendor materials that meet instructional objectives.Developing or recommending supplemental training materials.Preparing or revising training approaches that include a variety of learning methods including individual or group instruction, demonstrations, practice activities, classroom games, and learner assessments in live or virtual environments.Selecting or developing training aids including handbooks, demonstration models, visual aids, tutorials, and other reference materials.Assisting with training department administrative functions as assigned.Contributing to learner effectiveness strategy and implementation.Contributing to instructor delivery effectiveness process. Consistently demonstrating consultative approach within Blueprint and with Blueprint clients.
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  • Vaco
    Content Analyst
    Vaco Aug 2024 - Oct 2024
    View
  • Tiktok
    Quality Assurance And Training Analyst
    Tiktok Apr 2024 - Aug 2024
    Seattle, Washington, United States
    Deeply understand platform policy and translate into training material, ensure the training material is up to date, deliver training and mentoring programs to the team.Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations teams to improve quality performance.Identify and develop individualized and group training plans to address varying needs. Effectively communicate updates and developments with team members, trainers and management. Produce statistical reports and insights on quality performance, able to identify improvement plans, including SOP and scripts.Be responsible for the initial SOP setup, system and process test to meet the launch readiness requirements when business expands to new countries.
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  • Blueprint Technologies
    Senior Quality Analyst
    Blueprint Technologies Jun 2019 - Apr 2024
    Greater Seattle Area
    Provide summary reports on analysis results on individual technicians as needed.Conduct monthly trend analyses on high areas of peer-to-peer feedback in order to identify coaching opportunities, tech training aptitude and comprehension, and provide recommendations to stakeholders.Act as a SME within the Quality TeamCoordinate and lead inter/intra team calibration sessions.Gather and assess quality assurance and control metrics for team projects and performance.Be the main point of contact to work directly with support teams by line of business.Disseminate information to Quality Team and ensure quality metrics and review items are adjusted accordingly.Coach and train new hired Quality Analysts.Propose and implement new process documentation.
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  • Blueprint Technologies
    Quality Analyst
    Blueprint Technologies May 2017 - Jun 2019
    Greater Seattle Area
    Conduct support ticket reviews, collect data, and perform analysis to identify root causes of ticket handling inefficiencies.Partner with the client and internal teams to drive escalation reduction and improve user experience.Create proposals for content, processes, and tools to mitigate or eliminate escalations.Provide summary reports of analysis results on individual support agents, lines of business, or ticket subcategories as needed.Coordinate with the Learning & Development team to improve the support agents' reference material and overall learning experience.
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  • Blueprint Technologies
    Customer Support Agent / Sme
    Blueprint Technologies Apr 2016 - May 2017
    Greater Seattle Area
    Resolved highly complex escalated tickets for a large gaming company in Bellevue.Trained and coached newly hired support agents as team SME.Partnered with leadership team to ensure agent's growth and development in role.
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  • Keywords Studios
    Localization Quality Assurance Tester
    Keywords Studios Jul 2015 - Apr 2016
    Redmond, Washington
    Identified, isolated, and documented Windows and Xbox application bugs in Team Foundation Server.Ran QA tests, verified fixes, spotted grammar and language mistakes in proprietary test suite.Verified that bugs were fixed and implemented appropriately by communicating with translators and other testers.
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  • Self Employed
    Web Designer, Software & Network Installer, Hardware Installation And Repair Technician
    Self Employed 2006 - 2015
    Geleen, Netherlands
    Consulted with local business owners to design, build and maintain websites.Implemented search engine optimization.Installed e-commerce features to websites to enable online sales.Configured new hardware, installed and updated software packages.Ensured functioning of all systems.Created and maintained computer networks.Diagnosed technical issues to determine needed hardware and software changes.Disassembled systems as needed to make repairs.
  • Veras Aqua B.V.
    Webmaster
    Veras Aqua B.V. 2010 - 2011
    Lobith, Netherlands
    Established and maintained 3 company websites.Built inventory management system containing 300+ aquarium plants that linked to online purchasing system displaying current inventory.Processed incoming orders from web store covering 4 countries.
  • Sgs
    Account Executive / Car Surveyor
    Sgs 2002 - 2005
    Antwerp Area, Belgium
    Prepared and delivered training sessions in 10 countries to cover all company, client, and country regulations.Monitored loading and unloading operations in various West-European ports.Conducted new and off-lease vehicle inspections.
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  • Its Inc.
    Car Surveyor
    Its Inc. 1999 - 2002
    Rotterdam Area, Netherlands
    Performed pre-delivery vehicle inspections to ensure proper delivery of incoming Chrysler, Dodge, and Jeep vehicles.Prepared all billing and accounting charged back to automakers.

Patrick Weusten Skills

Quality Assurance Microsoft Office Software Testing Localization Translation Dutch English Team Leadership Foreign Languages Training Proofreading Editing Computer Repair Joomla Website Building Php Mysql Css Problem Management

Patrick Weusten Education Details

Frequently Asked Questions about Patrick Weusten

What company does Patrick Weusten work for?

Patrick Weusten works for Blueprint

What is Patrick Weusten's role at the current company?

Patrick Weusten's current role is Training Specialist.

What is Patrick Weusten's email address?

Patrick Weusten's email address is pa****@****pcs.com

What is Patrick Weusten's direct phone number?

Patrick Weusten's direct phone number is +142544*****

What schools did Patrick Weusten attend?

Patrick Weusten attended Hogeschool Zuyd (Maastricht, Heerlen, Sittard), Walram College.

What are some of Patrick Weusten's interests?

Patrick Weusten has interest in New Technologies, Hiking, Music, Running, Joomla.

What skills is Patrick Weusten known for?

Patrick Weusten has skills like Quality Assurance, Microsoft Office, Software Testing, Localization, Translation, Dutch, English, Team Leadership, Foreign Languages, Training, Proofreading, Editing.

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