Patrick Foss Email & Phone Number

Beaverton, Oregon, United States

I’ve been using my time away from active employment to dive into data analytics and AI/ML courses and to keep up with the latest and greatest tools and technologies. I developed expertise in prompting AI tools, putting this through extensive practice during my job search, while learning that rage-typing in all caps at gen-AI doesn’t improve accuracy. I took on various home improvement projects, managing everything from planning and budgeting to scope-creep. Each project was a lesson in prioritization, resource allocation, and agile problem-solving.Additionally, I led a cross-functional rock & roll band, navigating the challenges of balancing creative vision, hitting deadlines, and aligning on goals - a true exercise in agile collaboration. Together we have fostered shared goals, embraced iterative design, and stayed committed to constant refinement.I’ve taken full advantage of my time off to learn new skills, improve my home, and dive deeper into my creative passions. And most importantly, I’ve spent time reflecting on my past experiences, gaining even more clarity around my core strengths and aspirations. I’m energized and ready to bring this renewed perspective into my next role.

San Jose, Ca, Us

I led eBay’s user feedback platform to harness a wealth of untapped user insights, developing a strategic vision centered on high-quality data and improving customer satisfaction. This involved improving both the frontend survey experience and the internal platform while expanding our reporting capabilities.Leading a major data migration to eBay’s Data Warehouse enabled integration of user feedback with segmentation, behavioral data, and telemetry to provide a complete view of user experiences. Machine Learning and AI allowed us to auto-triage user-reported issues and identify top problems and themes. This empowered product teams to identify areas for improvement and make informed decisions about feature development and prioritization.Collaborating with User Research and Design, I developed a library of UI components and templates to enhance the user experience, reduce survey bias, and enable benchmarking across surveys. We greatly expanded the capabilities of our mobile SDK and frontend components to support new use cases and improve the quantity and quality of response metadata.I spearheaded the development of eBay’s "Shake to Report" feature from concept to launch and aligned it with eBay’s Product Quality initiative. This feature allows mobile app users to instantly report issues by simply shaking their phones, vastly improving our ability to prioritize and address customer-reported bugs quickly and becoming indispensable for internal testing.Additionally, I demonstrated effective leadership by expanding the team from myself and an engineer to a team of nine, including a data scientist, program manager, and native and full-stack engineers. I led the recruitment and onboarding of key members and effectively supervised and mentored junior members of the team after the departure of their manager.My efforts resulted in a more effective platform, providing valuable insights, improving product quality, and enhancing user experiences across eBay’s platforms.

San Jose, Ca, Us

Led key initiatives focused on activation, conversion, and user onboarding while spearheading mobile platform improvements.I owned the My eBay mobile experience, leading a large replatforming effort while delivering features that optimized for conversion and engagement. I defined and launched a strategic NBA and onboarding framework promoting key frequency-drivers that boost buyer acquisition, activation, and retention. With eBay’s strategic shift to enthusiast buyers, I launched the Collection and Price Guide for trading card enthusiasts under an aggressive schedule.In addition to leading buyer-focused growth initiatives, I spearheaded large platform improvements. In partnership with Design and Mobile Architecture teams, I managed a major design system update, orchestrating collaboration and aligning roadmaps across eBay to modernize the user experience. Additionally, partnering closely with Product Marketing and SEO teams, I addressed major gaps in our deep-linking implementation to achieve a significant increase in mobile app traffic.Throughout my role, I focused on building strong teams and developing robust relationships across the organization to achieve our growth objectives. I employed rigorous experimentation, data analysis, and focused attention on customer feedback to drive continuous improvement and deliver impactful results.

San Jose, Ca, Us

As the first mobile advertising PM at eBay, I played a crucial role in bringing millions of dollars in ad revenue while supporting the transition from 3rd-party to 1st-party advertising.I used A/B testing to optimize ad placements, increasing both conversion and revenue. My work involved evaluating and partnering with third-party advertising partners, assessing their SDKs, and collaborating to troubleshoot issues and improve their products and services. I defined both short-term and long-term strategies to bring eBay Advertising into compliance with GDPR under an aggressive timeline.Adopting a data-driven approach, I forecasted new product opportunities and optimized existing products. I introduced the first tool allowing eBay sellers to promote listings directly on mobile apps, significantly enhancing our advertising capabilities.I consistently adopted a user-centric approach, recognizing that highly relevant advertising benefits both customers and advertisers.

San Jose, Ca, Us

Drove mobile app excellence through user-centric development and cross-functional collaborationAs one of the first mobile platform PMs at eBay, I developed and maintained a product roadmap aligned with business goals and stakeholder needs, working closely with engineering, design, and partner PMs to ensure features were optimized for mobile.I authored detailed requirements and drove the execution of numerous features, ensuring alignment with the web experience. I conducted user research and usability testing to inform product decisions and improve the user experience.My work included managing App Store and Play Store content, addressing compliance issues with Apple, and representing eBay at community events. I also owned the mobile selling experience, optimizing it for mobile use cases, and demonstrated expertise in Apple’s Human Interface Guidelines and Google’s Material Design guidelines.

San Jose, Ca, Us

Led QA for eBay's mobile applications, with a primary focus on the PayPal Android consumer app.- Oversaw the complete testing lifecycle for PayPal mobile app rewrite.- Initiated and led eBay's first native mobile test automation efforts.- Defined mobile test strategies and tools still in use at eBay.- Managed software quality using agile methodologies.- Served as release manager, approving acceptance criteria for user stories and final release builds.- Expert on mobile accessibility, evangelizing accessibility testing across the organization.- Collaborated with product management and engineering to enhance user satisfaction and operational efficiency.

Us

User-focused quality lead with project size and level of responsibility increasing over time.- Managed all test writing, execution and quality reporting for a variety of Desktop and Mobile applications- Defined native mobile testing methodologies from scratch, in the earliest days of native app development- Brought user-voice to all projects and contributed to feature definition and UX design.- Critical Path was acquired by eBay in December 2010

Austin, Texas, Us

- Testing lead and functional expert for desktop application used by auto industry.- Wrote and executed test cases based on business requirements.

Oakland, California, Us

- Tested enterprise procurement application.- Wrote and executed test cases based on business requirements.