Patrick Wiley Email & Phone Number

Houston, Texas, Us

Strategically aligned creative technology solutions design, highly available infrastructure, and an outstanding quality of client service to transform a small IT consulting company into a fast-growing, full-service IT Solutions operation.•Develop and maintain business and technical relationships with both executive-level and highly technical contacts of prospects, clients, partners, and vendors.•Design, execute, and improve the systems, including helpdesk; client portal; and monitoring systems used to deliver and maintain IT Solutions for clients while setting and exceeding internal service level targets.•Develop and implement emerging technologies into products and services to improve the technology and efficiency of the Clients; review performance and viability of these services.•Consult with clients and employees on complex technical problems involving IP routing protocols, email routing and delivery, script logic, and Windows & UNIX server-side anomalies.•Design, implement, and manage Data Center, network, and managed services infrastructure. •Develop and oversee Company operating and capital budgets; plan and prioritize client, employee, and organizational requirements.•Provide general management and work collaboratively with the leadership of the IT, Sales, Operations and Accounting departments.

Creatively designed and developed technology training programs and materials to produce instructor-led courses on a variety of software, hardware, and infrastructure requirements.•Scoped out detailed training requirements for internal processes, clients business needs, and emerging technology; develop these requirements into effective training deliverables.•Participated in studies and needs analyses to determine training requirements within an organization.•Managed major clients current multi-site LAN and WAN networks including 10-50 employees and up to 10 Windows-based servers.•Consulted with clients and potential clients to determine desires to create the best networking solutions; designed and installed new windows-based server client networks.•Provided analysis, repair, resolution and follow-up for major and minor problems in the desktop environment.•Designed, set up, configured Nortel and Panasonic Business phone systems for sites with up to 75 users.

Lake Buena Vista, Florida, Us

Coordinated the daily operation of a 7500-car parking lot, motorized tram, and a crew of up to 20 cast members.•Maintained the continuous operation of trams, lot positions, and auto plaza.•Worked with Guest Service Managers to plan restructuring the parking lot for improved guest and cast safety.•Coordinated lot operations and guest service for special events.•Expedited tram service to reducing wait times to improve our initial impression upon guests.•Initiated guest contact and evaluated guest experience to continue the traditions of exceed expectations.

Houston, Texas, Us

Houston, Texas, Us