Patrick Wiley Email & Phone Number

Houston, Texas, US

• Strategically aligned creative technology solutions design, highly available infrastructure, and an outstanding quality of client service to transform a small IT consulting company into a fast-growing, full-service IT.
• Develop and maintain business and technical relationships with both executive-level and highly technical contacts of prospects, clients, partners, and vendors.
• Design, execute, and improve the systems, including helpdesk; client portal; and monitoring systems used to deliver and maintain IT Solutions for clients while setting and exceeding internal service level targets.
• Develop and implement emerging technologies into products and services to improve the technology and efficiency of the Clients; review performance and viability of these services.
• Consult with clients and employees on complex technical problems involving IP routing protocols, email routing and delivery, script logic, and Windows & UNIX server-side anomalies.
• Design, implement, and manage Data Center, network, and managed services infrastructure.

• Creatively designed and developed technology training programs and materials to produce instructor-led courses on a variety of software, hardware, and infrastructure requirements.
• Scoped out detailed training requirements for internal processes, clients business needs, and emerging technology; develop these requirements into effective training deliverables.
• Participated in studies and needs analyses to determine training requirements within an organization.
• Managed major clients current multi-site LAN and WAN networks including 10-50 employees and up to 10 Windows-based servers.
• Consulted with clients and potential clients to determine desires to create the best networking solutions; designed and installed new windows-based server client networks.
• Provided analysis, repair, resolution and follow-up for major and minor problems in the desktop environment.

Lake Buena Vista, Florida, US

• Coordinated the daily operation of a 7500-car parking lot, motorized tram, and a crew of up to 20 cast members.
• Maintained the continuous operation of trams, lot positions, and auto plaza.
• Worked with Guest Service Managers to plan restructuring the parking lot for improved guest and cast safety.
• Coordinated lot operations and guest service for special events.
• Expedited tram service to reducing wait times to improve our initial impression upon guests.
• Initiated guest contact and evaluated guest experience to continue the traditions of exceed expectations.

Houston, Texas, US

Houston, Texas, US