Patrick Wu Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Deliver legendary experiences to credit card customers by matching products, services and solutions to each customer’s unique needs, solving problems at first contact and providing trusted advices with speed and impact while protecting the Bank from risks by strictly adhering to compliance procedures.

Hong Kong Sar

Developed project plans and ensured deliverables were on track by scheduling project meetings weekly with all in-scope development teams and documented issues for prompt resolution and escalation to senior management as appropriate. Managed IT staffing levels and project financials across multiple streams to ensure efficient use of resources towards on-time and on-budget delivery of project requirements. Prepared project documentations including status reports, project plans, meeting minutes and cost breakdown reports for sharing in the Project SharePoint with weblinks emailed to stakeholders for effective communication. Built constructive working relationships with stakeholders by engaging key business owners timely for quick status update and lining up technical teams to brainstorm solutions immediately upon problem occurrence. Major Achievements:Managed a global finance project of $1.2 MM budget by collaborating with global stakeholders and a cross-functional team of IT professionals to deliver the valuation functionalities to fulfill regulatory authority’s requirements. Achieved major project milestones within budget and closed all internal audit items on time to ensure realization of project goals with 100% internal audit compliance.Cleared the IT technical debt of code release automation of a critical finance regulatory project to secure banking license renewal by collaborating with multiple software development teams to drive completion within 2 months.

Hong Kong Sar

Led a team of development specialists with coaching to conduct the full lifecycle of finance technology project initiatives in UK to on-time completion to fulfil external regulatory governance and internal controls. Tracked and controlled project financials and staffing levels using Clarity PPM to achieve on-time and on-budget completion of project milestones.Managed development, system integration and user testing using 2-week Sprints execution through Hybrid methodology with daily scrum to speed up delivery and remove impediments more efficiently.Managed multiple infrastructure migration projects through a cross-functional technology team to align the application infrastructure with the organization’s technology roadmap by the corresponding deadlines. Managed a continuous optimization project for the DataStage ETL application by incorporating CI/CD capabilities through Jenkins with adherence to the organizational standards and IT industry best practices. Led the disaster recovery design and setup of the UK finance servers and managed the switch-over testing to ensure disaster recovery capability to support the restoration of business services. Major Achievements:Led a team of technical specialists and database administrators to upgrade a production database server from DB2 version 9.1 to 10.5 and support migration of a massive 80TB partitioned database, providing compatibility to 5 applications within 8 months to secure continuous vendor support for cybersecurity patches to reduce cybersecurity risks.Led a team of technical specialists to complete a Linux server migration project in 10 months within budget to increase transaction capacity by 100% by utilizing the hot-hot design supported by 2 data centers simultaneously.

Hong Kong Sar

Managed the functional and infrastructure change projects of a finance technology solution in the Asia Pacific region and the UK to support latest financial accounting standards using Hybrid Methodology with result transition to operations and post implementation reviews. Provided team leadership by scheduling team meetings regularly to ensure on schedule delivery of project milestones and engaging effective collaboration and communication methods for team conflict resolution.Implemented daily scrum/standup meeting for 2-week Sprints execution using Hybrid methodology in each cycle to develop, integrate and test to finalize the increments assigned to the Sprint Backlog.Controlled IT resourcing and managed project financials using Clarity PPM to secure on-budget and on-schedule completion of project deliveries. Major Achievements:Successfully protected the go-live schedule of a key finance system implementation project by leading a team of application specialists through resolving the cross-site scripting and SQL injection issues within 4 weeks upon completion of the cybersecurity penetration test.Led 10+ application teams through a vital data center relocation project to migrate 100+ global application instances within a 2-year deadline to comply with latest cybersecurity requirement imposed by the regulator.Led a cross-platform technology team to deploy a global finance solution to 3 Asia Pacific countries using a rapid implementation model to streamline and simplify the operational accounting procedures in 18 months while complying with local regulatory requirements.

Hong Kong Sar

Joined a multi-year global finance project to deploy a group finance system in multiple countries across the globe, including Hong Kong, Malaysia, Vietnam, China and UK, for efficiencies in daily operational accounting procedures and to support major regulatory requirements as well as conformance with latest international accounting standards. Accountable for solutions design, development, systems deployment and test planning, defects management, production release run book preparation, implementation support and monthly expenditure reporting to senior management. Managed financials and staffing levels of the team to ensure efficient use of resources towards project and support.Major Achievements:Managed a cross-functional team to deploy the core finance technology solution in Hong Kong meeting major project milestones on budget to streamline and simplify the organization’s operational accounting procedures.Led a team of application specialists to complete the migration of 10+ distributed servers from AIX to Linux on schedule and within budget to achieve a 50% reduction in annual server operating cost.Improved team performance by effective coaching and collaboration, setting clear, challenging and attainable goals and priorities for team members as motivation and addressed their training needs for development.

Hong Kong Sar

Accountable for project and resources management of universal banking frontend application team providing software development, deployment and production system support to more than 10 countries in the Asia Pacific region, including China, India, Korea, Japan, Singapore, Malaysia, Indonesia, Vietnam, Taiwan, Philippines, Australia and New Zealand.Oversaw the staffing levels and financials to support the application development and support with a team of software developers and production support specialists co-located in Hong Kong and China. Performed feasibility study, solution design and prototype for site driven requirements to build on top of the core application framework for country specific deployment.Major Achievements:Successfully delivered the aggressive Core Banking implementation milestones by completing the deployment to Singapore, Vietnam, Australia and New Zealand on time by June 2008. Completed a 3-day production support training in Hong Kong for site local IT support teams aimed to upskill their first line support abilities and successfully strengthened the partnership with site local IT teams in the Asia Pacific region.

Hong Kong Sar

Designed and developed the frontend and middle server application systems powering the day-to-day Call Centre functionalities for the banking, investment and insurance Call Centers. The solution supported inbound/outbound predictive call routing with simultaneous customer data population to agent desktops, customer call rebounds to IVRS for PIN authentication, bank account balance checking and fund transfers for customers, etc. Skilled in software design, development and application integration using J2SE, J2EE, JDBC, JMS, IBM MQ Cluster, DB2, WebSphere Application Server, IHS, HACL, HATS, TN3270, TN5250, SQL, TCP/IP socket programming. Solid working knowledge on integrating CTI, IVRS, ACD and PABX technologies to deliver seamless customer data/voice transfer to Call Centre agents' desktop application. Vast experience in providing end user support in Call Centers, on-site server and telephony equipment setup and workstation configurations, real-time problem trouble-shooting in a fast-paced and demanding environment.Major Achievements:Led a team of 3 developers in Hong Kong and China to support the Call Centre functionality enhancements and rewriting the Host Gateway MQ Interface from C language to Java to improve server performance and memory utilization. Designed and implemented a WebSphere MQ Cluster solution to interface a pool of Host Gateway Servers and a group of Call Centre IVR servers. The solution enhanced resilience of the transaction routing capability and improved service availability by 5%. Designed and implemented a WebSphere Application Server and IBM Host Access Class Library based solution on Unix platform to deliver a web application for accessing iSeries computer. This solution helped to eliminate on-going costs in maintaining the IBM Personal Communications terminal emulator on the Call Centre Agent workstations.

Bachelor Of Science - Bs, Electrical Engineering

Bachelor Of Arts - Ba, Economics

Master Of Science - Ms, Information Engineering