• Crafted and executed tailored experience strategies for diverse clients, encompassing UX, UI, customer service, and employee engagement, ensuring a seamless and positive experience for all stakeholders.• Led multidisciplinary teams of UX designers, researchers, and client success specialists across various projects, fostering a culture of innovation, collaboration, and continuous improvement.• Built and maintained strong relationships with key client stakeholders, aligning experience initiatives with their specific business goals and objectives.• Leveraged data-driven insights and user feedback to identify areas of improvement for clients, driving informed decisions and shaping product roadmaps to enhance user satisfaction and engagement.• Championed the integration of cutting-edge technologies, such as AI, ChatGPT, and automation, to elevate client user experiences and drive competitive advantage.• Developed and executed customized employee experience strategies for clients, fostering supportive work environments and ensuring teams had the necessary tools and resources to excel in their roles.• Promoted a customer-centric mindset across client organizations, aligning all departments to prioritize user needs and expectations in their decision-making processes.• Oversaw the creation of user personas, journey maps, and empathy maps for clients, enabling a deep understanding of target audiences and facilitating the design of tailored experiences.• Established key performance indicators (KPIs) and success metrics for client projects, monitoring and evaluating the impact of experience initiatives on user satisfaction, customer retention, and business growth.• Advocated for inclusive design principles and practices within client organizations, ensuring products and services catered to diverse user needs and fostering a culture of accessibility and inclusion.

• Devised and implemented tailored UX strategies for diverse clients, resulting in enhanced user satisfaction, increased customer retention, and accelerated business growth.• Partnered with cross-functional teams within client organizations to design and deploy user-centric solutions, crafting seamless and captivating customer journeys across digital channels.• Utilized user feedback and data-driven insights to pinpoint areas of improvement, inform decision-making, and develop actionable roadmaps for product enhancements.• Coached and guided high-performing UX and client success teams within client companies, cultivating an atmosphere of continuous learning, innovation, and collaboration.• Defined and monitored key performance indicators (KPIs) and success metrics to assess the impact of UX initiatives on client satisfaction and business objectives.• Conducted regular client progress meetings to gauge satisfaction levels, address concerns, and devise strategies for enduring partnerships.• Streamlined client onboarding processes, ensuring a seamless transition and fostering a positive initial experience with products or services.• Organized client-focused training sessions and workshops, empowering end-users to fully leverage product benefits and promoting long-term success.• Collaborated with clients' sales and marketing departments to align messaging, positioning, and customer expectations, fostering consistent communication and heightened client satisfaction.• Facilitated efficient feedback channels between clients and consulting teams, allowing for swift issue resolution and driving continuous improvement of products and services.

• Lead User Experience and Client Success teams to deliver more than $3 million in billable hours.• Act as an advocate for user experience across multiple workstreams to ensure design consistency.• Lead change to closely integrate Client Success and User Experience teams, allowing for consistent reporting, clear backlog management and timely project delivery.• Deliver projects in both Waterfall and Agile from inception to production for large enterprise customers such as Monster Energy, Warner Bros., Time Warner, Dole Food Company and Cylance.

As the User Experience Design Lead for the .NET and SharePoint consulting team, Patrick:• Spearheaded prototyping, comp creation, and front-end development for NFL Communications (nflcommunications.com).• Championed the UX design of New York Life's Knowledge Management Portal, conducting user interviews, crafting wireframes, and developing high-fidelity comps and interactive prototypes.• Oversaw UX/UI development for Ralph Lauren's intranet (RL Today), upholding design consistency and preserving brand integrity.

• Execute and streamline User Experience research and design to enhance complex websites, software, and mobile apps from inception to completion. Engage with stakeholders and users to evaluate needs, collaborate with developers to deliver final outputs such as functional HTML mockups, low- to high-fidelity design mockups, and reference materials like mood boards, journey maps, and user personas.• Oversee daily UX tasks and design processes, including wireframing, competitive and heuristic evaluations, card sorting, interviewing, hand sketching, usability testing, and managing graphic design projects for print and web, such as the VSC Quick Reference Card and application icon design.• Introduce and adopt reusable frameworks like jQuery Mobile and Twitter Bootstrap to streamline development, featuring a custom pre-compiled CSS build tailored to New York Life branding.• Revamp platforms including Agency Ledger, Agency Dashboard, Virtual Service Center, Group Membership Portal Sites, and Incoming Correspondence SharePoint Portal. Design, build, and maintain the UX Team site.• Compile project briefs and cost-benefit analysis reports for presentation to high-level executives, integrating data-driven insights and industry best practices.

• Developed a comprehensive user experience framework and architecture, designing user interfaces for websites encompassing content creation and editing, intricate data tables, and publishing. Managed front-end updates utilizing HTML, CSS, JavaScript, and jQuery.• Boosted annual online sales from $1.2 million to $4.4 million, increasing traffic from 1 to 8 million annual visitors over an 8-year span through a holistic SEO management approach. This strategy involved redesigning product pages, recruiting editors for keyword optimization and content, generating dynamic product feeds for comparison engines, and refining data to enhance site ranking and page value.• Established best practices for incorporating user experience design within Agile/Scrum methodologies, actively participating in Agile sprint and release planning.• Spearheaded a complete branding overhaul, including logo, website, and marketing materials, to ensure a modern, cohesive, and impactful visual identity.

• Crafted mockups, high- and low-fidelity prototypes for lejeune.marines.mil and mcieast.marines.mil, showcasing innovative design concepts and user-centered solutions.• Guided a team of 7 journalists through comprehensive training and efficient deadline management, fostering a collaborative and results-driven environment.• Oversaw content creation for the weekly Camp LeJeune newspaper, The Globe, encompassing story ideation and development, copyediting, photography, and page layout and design. Seamlessly updated website content and maintained a well-organized digital archive.