Patrick Yeck Email & Phone Number

Irving, TX

Irving, TX

 Delivered excellent customer service to end users in support of our mission and business goals Maintained the ServiceNow Knowledgebase updating articles and creating new ones as new issues are discovered and their resolutions identified Create and track outages as they occur Highly skilled in ServiceNow, Citrix environments, Cisco Finesse & Cisco.

Plano, TX

 Provided technical support to internal customers including all FedEx Office locations, corporate offices and overseas liaisons  Supported a plethora of peripherals including scanners and printers ranging in size from desktop to large commercial Authored, edited and maintained Knowledgebase content Updated the KB format allowing for more relevant.

Fort Worth, TX

 Created, managed and maintained the AIGGSD Knowledge base  Managed the Houston support email queue  Primary Blackberry and Lotus Notes Support Analyst Resolved varying issues including Windows 2003, XP, Vista and Windows 7, VPN, MS Outlook, all facets of MS Office, Lotus Notes, Blackberry, peripherals, Remedy, Citrix, Active Directory, TCP/IP.

Coppell, TX

 Authored technical manuals, troubleshooting guides and training materials to educate internal and external customers in new and updated applications and processes  Architect and Project Manager working in conjunction with the Development Team in the creation of a data conversion application (Bulk-Load Tool) Performed Beta Testing on numerous.