Patrick Yee Email & Phone Number

• Manage processing, inquires, and fulfillment of ecommerce orders
• Streamline collaboration across internal and 3rd party online teams
• Provide exceptional customer service as first person of contact for processing orders, troubleshooting web problems, and resolving customer issues
• Independently orchestrate integration of different online retailers with ShipStation, reducing warehouse transit time by 50%
• Analyze and create reports on sale trends, inventory levels, order fulfillment
• Implement new filing procedures for creation and storage of billing files

Greater New York City Area

• Lead SEO efforts for product page optimization on Amazon including creation of backend keywords, bullet point descriptions, product descriptions, and optimized product titles
• Partner with creative and content departments to obtain quality product images and copy
• Enter product and associated content into marketplace systems such as Shopify, Shopping Feed, WooCommerce, Amazon Seller Central
• Assist and support the creation and execution of branding and marketing plans
• Research competitors and markets

New York City

• Responsible for e-Commerce operations and fulfillment which included picking, processing, and packing orders
• Updated daily inventory numbers with data generated from Netsuite database
• Created, maintained, and monitored product listings for various e-Commerce partners
• Reviewed and resolved order exceptions and customer returns through the Commercehub system
• Work with e-Commerce partners on shipping strategies, customer experience, and inventory

• Scheduling press conferences and 1-on-1 interviews with Anime Expo guests of Honor
• Screening press applicants
• Monitored communications and points of contact with press outlets using SalesForce
• Creating new Press Relations Policies and FAQ
• Assisting in social media strategy and outreach to attract new attendees for Anime Expo Convention - The largest anime, manga and Japanese culture convention in North America
• Engaging in the anime community on Tumblr through creation of new posts and sharing of relevant content

New York City

• Coordinating and assisting with the company's PR activities
• Writing/editing press materials for TV, radio and web stories
• Database research and management
• Assisting publicists with audience reports
• Helping to come up with interesting story angles, various research projects
• Working with blogs, fan profiles, social media outreach

Cranbury, NJ

• Expedited up to 160 packages weekly and confirmed quantity of each order through use of UPS Worldship Software
• Oversaw quality control on custom cut industrial belt and processed product returns and inventory
• Assisted in packing, labeling, and boxing high volume orders - up to 10,000 units per order
• Collaborated with supervisor to find unique solutions to various warehouse issues

Bronx, New York

• Started off as the Physics Department's Laboratory Assistant/ Student Worker and was given the role of Physics Laboratory Teaching Assistant when it was available
• Tested and evaluated new equipment for possible use in future experiments or as possible replacements for existing equipment. Evaluations included: new features to be incorporated into student lab experiments.
• Collaborated with staff and professors of the Physics Department on various departmental tasks like deliveries and photocopies
• Reached out to students to raise awareness for guest speakers and Physics Department events
• Worked closely with 2 professors to provide instruction on implementing laboratory experiments for 50 students
• Assembled and provided troubleshooting for laboratory equipment on a weekly basis

Lavallette, NJ

• Maintained and cleaned all used kitchen hardware and machines
• Kept kitchen table tops, floors, and refrigerators spotless

Freehold, NJ

• Head cashier at Grand Opening for Freehold Mall Panda Express location
• Acted as front line of customer service
• Assured friendly and welcoming atmosphere to new and returning customers
• Worked closely with kitchen staff to ensure all food was fresh and stocked
• Closed register with up to $3000 in cash transactions daily

Bachelor Of Science (B.S.), Engineering Physics

Activities and Societies: Asian Cultural Exchange (President from 2009-2010), Physics Club, FUPAC

Education record