Patrick C. Email & Phone Number

Marysville, Washington, US

• Pioneered and led a highly successful Managed Service Provider (MSP) with a global team of 200 IT consultants across 4 continents, achieving company EBITA of over $500 million. Spearheaded strategic initiatives.
• Implemented innovative cloud-based systems, resulting in cost savings of up to $50 million for Fortune 1000 clients. Engineered a 5-year expansion and technology plan, facilitating globalization efforts and positioning.
• Enhanced IT service efficiency and security by 90%, reducing security vulnerabilities and supporting corporate growth. Resolved conflicts within the IT team, fostering a more cohesive and productive work environment.
• Actively participated in multiple advisory boards as a Small Business Management subject matter expert, contributing valuable insights and industry knowledge to strategic decision-making processes.
• Managed resource allocation, including recruitment and performance evaluation for projects and clients.
• Created and executed a 5-year expansion plan along with a 10-year globalization plan for multiple fortune 1000 clients.

Marysville, Washington, US

• Demonstrated technical and departmental leadership by partnering with local and remote MSPs, fostering open communication, and maintaining a user-first mentality.
• Directed enterprise disaster recovery and business continuity; eliminated single-point failures, saving over $50M in costs over 5 years.
• Implemented performance metrics, yielding a 75% increase in positive customer satisfaction surveys.
• Provided ongoing leadership and training, reducing data exposure risks by 90%.
• Planned and directed end-users' systems upgrades, minimizing downtime, reducing vulnerabilities, and ensuring constant update verification and proactive troubleshooting.
• Established, maintained, and improved risk management practices, increasing system availability to 99.99% for both on-premises and on-cloud resources.

Marysville, Washington, US

• Implemented compliance initiatives that adhered to healthcare clients' standards, ensuring regulatory compliance, and minimizing risk.
• Implemented SolarWinds as a primary tool for infrastructure management and support, improving efficiency and network performance.
• Integrated ITIL v3 processes and ServiceNow for improved customer satisfaction and reliability in support processes.
• Implemented 24-hour customer and client support through planning and implementing off-hour helpdesk and triage processes.
• Designed and implemented network infrastructure enhancements, improving network performance and availability by 75% within three months.
• Migrated legacy on-premises voice technology to cloud-based services, resulting in a 99% increase in stability and saving clients over $10 million in sales and service costs over a 12-month period.

Marysville, Washington, US

• Led the strategic and operational activities of service operations, ensuring high standards of service delivery and customer satisfaction.
• Developed and implemented strategies to enhance service quality, efficiency, and client satisfaction.
• Managed an annual budget focused on headcount and overtime expenses, optimizing resource allocation to achieve financial targets.
• Spearheaded continuous improvement initiatives to enhance service quality, efficiency, and performance metrics.
• Fostered a customer-centric culture within the service operations team, driving significant improvements in client satisfaction.

Marysville, Washington, US

Marysville, Washington, US

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Information Technology