Patrick Zelten

Patrick Zelten Email and Phone Number

Professional Services Executive with Expertise in Consulting & Managed Services | Tech & SaaS | AI | HCM and Talent Mgt | Start-Ups and Private Equity | Team Building & Leadership | Continuous Operational Improvement @ Independent Consultant
Chicago, IL, US
Patrick Zelten's Location
Chicago, Illinois, United States, United States
Patrick Zelten's Contact Details
About Patrick Zelten

As a strategic professional services executive, I have more than 20 years of experience in maximizing revenue, margin, and billable utilization by creating, selling, and delivering consulting and managed services. Throughout my career, I have served as a data-driven leader with expertise in transforming professional services organizations into profit centers, driving sustainable results, and delivering optimal solutions to internal and external clients. I am passionate about accelerating customer value from software and services, focused on business results, and committed to fostering a high-performance and supportive services organization culture.****************************************KEY HIGHLIGHTS INCLUDE► SERVICE LEADERSHIP: Builds, matures, and leads services organizations, including professional and managed services | Defines and executes operating model spanning strategy, solutions, measures, enablement tools, and personnel | Leads client-facing, presales, and delivery teams | Focuses on repeatability and consistency to drive profitability and scalability► SERVICE SALES: Facilitates relationship-based selling through deep understanding of client needs and existing capabilities | Meets revenues and performance goals via effective internal sales planning and monitoring | Educates buyers on solution alternatives, building trust and longstanding confidence► SERVICE DELIVERY: Guides complex delivery projects based on broad technology skillset, strong business acumen, partnering attitude with clients, subcontractors, and vendors, and positive leadership | Addresses difficult or off-track delivery projects | Defines consistent, scalable operational and project management processes► SERVICE OPERATIONS: Transforms overall services organization to reach new levels of performance, including utilization and profitability | Defines and manages via operational and financial metrics | Instills use of professional services automation (PSA) systems to drive real-time project health, resource and project management, and operational reporting | Partners cross-functionally to meet service organization objectives► FINANCIAL DISCIPLINE: Creates, manages, and meets service budgets spanning multiple teams | Architects financial structures enabling proper P&L management | Establishes role-based cost and bill rates | Communicates capital/expense tradeoffs and business cases with executive management | Drives profitability through continual tuning of internal/external FTE capacity

Patrick Zelten's Current Company Details
Independent Consultant

Independent Consultant

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Professional Services Executive with Expertise in Consulting & Managed Services | Tech & SaaS | AI | HCM and Talent Mgt | Start-Ups and Private Equity | Team Building & Leadership | Continuous Operational Improvement
Chicago, IL, US
Patrick Zelten Work Experience Details
  • Independent Consultant
    Independent Consultant
    Chicago, Il, Us
  • Bluehour Technology
    Senior Vice President, Professional Services And Client Success
    Bluehour Technology Oct 2023 - Present
    Lake Forest, Illinois, Us
    Supporting founder in building start-up AI SaaS and services company focused on transformation through the integration of AI, IT, and human capabilities.• Launching a set of consulting offerings that assist clients on deriving value from their AI initiatives.• Assisting with the visioning, prototyping and build-out of SaaS platform capabilities.
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  • Silkroad Technology
    Senior Vice President, Professional Services And Client Support
    Silkroad Technology Mar 2021 - Jun 2023
    Chicago, Il, Us
    As an SVP of Global Client Services, I led global professional services presales, delivery, and product support for the Talent Management SaaS solution (spanning talent sourcing, aquisition, onboarding, learning and performance management). I managed a team of ~80 professionals within this human capital management (HCM) software company with 200 employees and 1K+ clients.► Lowered year-over-year project overages by 10x, boosted project margin by 150%, and increased billable utilization 16 percentage points in ~18 months. Turned around unprofitable organization ($3.5M loss) to $0.3M in <2 years.► Improved voluntary attrition 80% by assembling a high-performing leadership team, shifting capacity between surplus roles and deficit roles, reimagining roles, and creating a culture of transparency.► Maximized quality and financial results by developing and deploying strategic organizational initiatives.► Optimized project estimating techniques and tools, delivering significant improvements to project margins.► Streamlined portfolio of offerings to improve pricing and simplify contracting. Introduced advisory and managed services offerings to improve resource utilization.► Built and expanded an offshore technology Center of Excellence (CoE) to support a continuous services delivery model for custom SaaS modifications.► Built project management office (PMO) function, tools, and templates to increase project oversight and services consumption.► Drove improvements to response/resolution times, consistency of support, and client satisfaction results by implementing automation and efficiency improvements within product support organization.► Led end-to-end vendor selection and implementation for professional services automation (PSA) software, FinancialForce, in record 3-month timeframe, providing robust project and resource management functions, dashboards, and reporting. Reduced RED health projects by nearly 100% while improving over-budget project hours 83%.
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  • Forescout Technologies Inc.
    Senior Director, Professional Services
    Forescout Technologies Inc. May 2018 - Mar 2021
    San Jose, Ca, Us
    During my time as the Senior Director of Professional Services, I oversaw global professional services delivery for consulting and implementation this cybersecurity SaaS company with 800 employees, leading a team of ~30 supporting Forescout’s security platform for a wide range of customers and industry verticals.► Grew revenue 160%+, net operating margin 30 percentage points, and billable utilization 12 percentage points in 2 years. ► Increased services attach rate 15% and YOY services revenue 20% by expanding portfolio; defined various offerings and delivery methods designed to drive sales in federal government clients.► Motivated, mentored, and led global professional services (PS) engineering and project management teams focused on rapid and successful customer project delivery.► Transformed PS delivery model from ‘staff augmentation’ to ‘project-based work’ with clear methods and intellectual property.► Established PMO function, tools, and templates to increase project oversight and services consumption.► Defined and improved operational and financial metrics to manage and run the business.► Recast PSA software, FinancialForce, from time tracking to a fully-functioning toolset to support project management, forecasting and reporting, and dashboards. Eliminated $50K in annual manual effort and reduced project overages >50%.
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  • Forsythe Technology
    Vice President, Managed Services
    Forsythe Technology Jan 2016 - Mar 2018
    Skokie, Illinois, Us
    While the Vice President of Managed Services, I developed and led a managed security business within this leading enterprise IT company with ~1K employees, including sales, operations, service development, profit and loss (P&L), and talent management.► Boosted revenues from $2.5M to $10M while increasing margin levels through high-quality, repeatable, scalable services.► Controlled sales efforts for multiple large, multi-year cybersecurity contracts - $4M+ total contract value (TCV).► Headed sales strategies for complex, multi-year contract ($8M TCV) involving multiple partners delivering an innovative solution to support a Fortune 100 client’s network operations.► Reduced over-budget projects 50% by creating a delivery methodology to drive streamlined, consistent project delivery.
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  • Forsythe Technology
    Vice President, Professional Services
    Forsythe Technology Apr 2004 - Dec 2015
    Skokie, Illinois, Us
    In this position with Forsythe Solutions, I served as a key member of the executive leadership team, reporting directly to the CEO with accountability for building a professional services group and responsibility for line of business presales and delivery teams and core support functions.► Grew revenue by 75% from $40M to $70M and net profit by 110% while leading a management team of ~12 direct reports and ~150 employees.► Directed organization transition from ‘staff augmentation’ to a ‘project-based work’ approach with clear service strategy, methodology, intellectual property (IP), and financial/operational discipline.► Established standard operating procedures (SOPs) and financial metrics; set annual budgets, growth rates, and resources cost/bill rates.► Standardized job titles, responsibilities, compensation plans and tool sets, policies, and IP guidelines.► Defined and led new function, services engineering, to capture and productize solutions and IP to improve operating leverage, margin, and scalability.► Architected an overall consulting services delivery methodology launched company-wide to achieve consistency of project execution and deliverables, leading to improved client satisfaction.► Lowered time to market of new offerings from 6 months to < 3 months.
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  • Master Of Science In Information Technology At Northwestern University
    Adjunct Professor
    Master Of Science In Information Technology At Northwestern University Sep 2002 - May 2004
    Co-Instructor for Capstone class for Masters in Information Technology program. Class tied together and built upon concepts learned from all prior coursework. Concepts included consulting, business case development, enterprise architecture, security, data, and application development.
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  • Accenture
    Partner, Communications And High-Tech Practice
    Accenture Jun 1989 - Mar 2002
    Dublin 2, Ie
    Partner role included client-facing solution selling and delivery as well internal operations inclusive of P&L mgt, talent development, and solution creation.► Led sales and delivery efforts for large-scale systems integration projects for large enterprise clients.► Oversaw local capability group providing career development, education, networking of 100+ consultants.).
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Patrick Zelten Skills

Professional Services It Strategy Cloud Computing Strategy Managed Services Management Consulting Vendor Management Saas Enterprise Architecture Infrastructure Data Center Program Management Business Process Improvement Enterprise Software Business Analysis Go To Market Strategy Solution Selling Change Management Business Intelligence Project Portfolio Management Business Process Solution Architecture Cross Functional Team Leadership Project Finance Practice Management Solution Development Product Development Contract Management Contract Writing Business Transformation Business Development Colocation Hybrid Cloud It Transformation Management Leadership Project Management Team Building Customer Relationship Management Sales Account Management Integration Security It Service Management Information Technology Consulting Strategic Partnerships Microsoft Office

Patrick Zelten Education Details

  • University Of Notre Dame
    University Of Notre Dame
    Finance

Frequently Asked Questions about Patrick Zelten

What company does Patrick Zelten work for?

Patrick Zelten works for Independent Consultant

What is Patrick Zelten's role at the current company?

Patrick Zelten's current role is Professional Services Executive with Expertise in Consulting & Managed Services | Tech & SaaS | AI | HCM and Talent Mgt | Start-Ups and Private Equity | Team Building & Leadership | Continuous Operational Improvement.

What is Patrick Zelten's email address?

Patrick Zelten's email address is pz****@****out.com

What is Patrick Zelten's direct phone number?

Patrick Zelten's direct phone number is +163024*****

What schools did Patrick Zelten attend?

Patrick Zelten attended University Of Notre Dame.

What are some of Patrick Zelten's interests?

Patrick Zelten has interest in Collecting Antiques, Exercise, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health.

What skills is Patrick Zelten known for?

Patrick Zelten has skills like Professional Services, It Strategy, Cloud Computing, Strategy, Managed Services, Management Consulting, Vendor Management, Saas, Enterprise Architecture, Infrastructure, Data Center, Program Management.

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