Patrick Zelten Email & Phone Number

Chicago, Il, Us

Lake Forest, Illinois, Us

Supporting founder in building start-up AI SaaS and services company focused on transformation through the integration of AI, IT, and human capabilities.• Launching a set of consulting offerings that assist clients on deriving value from their AI initiatives.• Assisting with the visioning, prototyping and build-out of SaaS platform capabilities.

Chicago, Il, Us

As an SVP of Global Client Services, I led global professional services presales, delivery, and product support for the Talent Management SaaS solution (spanning talent sourcing, aquisition, onboarding, learning and performance management). I managed a team of ~80 professionals within this human capital management (HCM) software company with 200 employees and 1K+ clients.► Lowered year-over-year project overages by 10x, boosted project margin by 150%, and increased billable utilization 16 percentage points in ~18 months. Turned around unprofitable organization ($3.5M loss) to $0.3M in <2 years.► Improved voluntary attrition 80% by assembling a high-performing leadership team, shifting capacity between surplus roles and deficit roles, reimagining roles, and creating a culture of transparency.► Maximized quality and financial results by developing and deploying strategic organizational initiatives.► Optimized project estimating techniques and tools, delivering significant improvements to project margins.► Streamlined portfolio of offerings to improve pricing and simplify contracting. Introduced advisory and managed services offerings to improve resource utilization.► Built and expanded an offshore technology Center of Excellence (CoE) to support a continuous services delivery model for custom SaaS modifications.► Built project management office (PMO) function, tools, and templates to increase project oversight and services consumption.► Drove improvements to response/resolution times, consistency of support, and client satisfaction results by implementing automation and efficiency improvements within product support organization.► Led end-to-end vendor selection and implementation for professional services automation (PSA) software, FinancialForce, in record 3-month timeframe, providing robust project and resource management functions, dashboards, and reporting. Reduced RED health projects by nearly 100% while improving over-budget project hours 83%.

San Jose, Ca, Us

During my time as the Senior Director of Professional Services, I oversaw global professional services delivery for consulting and implementation this cybersecurity SaaS company with 800 employees, leading a team of ~30 supporting Forescout’s security platform for a wide range of customers and industry verticals.► Grew revenue 160%+, net operating margin 30 percentage points, and billable utilization 12 percentage points in 2 years. ► Increased services attach rate 15% and YOY services revenue 20% by expanding portfolio; defined various offerings and delivery methods designed to drive sales in federal government clients.► Motivated, mentored, and led global professional services (PS) engineering and project management teams focused on rapid and successful customer project delivery.► Transformed PS delivery model from ‘staff augmentation’ to ‘project-based work’ with clear methods and intellectual property.► Established PMO function, tools, and templates to increase project oversight and services consumption.► Defined and improved operational and financial metrics to manage and run the business.► Recast PSA software, FinancialForce, from time tracking to a fully-functioning toolset to support project management, forecasting and reporting, and dashboards. Eliminated $50K in annual manual effort and reduced project overages >50%.

Skokie, Illinois, Us

While the Vice President of Managed Services, I developed and led a managed security business within this leading enterprise IT company with ~1K employees, including sales, operations, service development, profit and loss (P&L), and talent management.► Boosted revenues from $2.5M to $10M while increasing margin levels through high-quality, repeatable, scalable services.► Controlled sales efforts for multiple large, multi-year cybersecurity contracts - $4M+ total contract value (TCV).► Headed sales strategies for complex, multi-year contract ($8M TCV) involving multiple partners delivering an innovative solution to support a Fortune 100 client’s network operations.► Reduced over-budget projects 50% by creating a delivery methodology to drive streamlined, consistent project delivery.

Skokie, Illinois, Us

In this position with Forsythe Solutions, I served as a key member of the executive leadership team, reporting directly to the CEO with accountability for building a professional services group and responsibility for line of business presales and delivery teams and core support functions.► Grew revenue by 75% from $40M to $70M and net profit by 110% while leading a management team of ~12 direct reports and ~150 employees.► Directed organization transition from ‘staff augmentation’ to a ‘project-based work’ approach with clear service strategy, methodology, intellectual property (IP), and financial/operational discipline.► Established standard operating procedures (SOPs) and financial metrics; set annual budgets, growth rates, and resources cost/bill rates.► Standardized job titles, responsibilities, compensation plans and tool sets, policies, and IP guidelines.► Defined and led new function, services engineering, to capture and productize solutions and IP to improve operating leverage, margin, and scalability.► Architected an overall consulting services delivery methodology launched company-wide to achieve consistency of project execution and deliverables, leading to improved client satisfaction.► Lowered time to market of new offerings from 6 months to < 3 months.

Co-Instructor for Capstone class for Masters in Information Technology program. Class tied together and built upon concepts learned from all prior coursework. Concepts included consulting, business case development, enterprise architecture, security, data, and application development.

Dublin 2, Ie

Partner role included client-facing solution selling and delivery as well internal operations inclusive of P&L mgt, talent development, and solution creation.► Led sales and delivery efforts for large-scale systems integration projects for large enterprise clients.► Oversaw local capability group providing career development, education, networking of 100+ consultants.).