Patrick Zelten Email & Phone Number

As a strategic professional services executive, I have more than 20 years of experience in maximizing revenue, margin, and billable utilization by creating, selling, and delivering consulting and managed services. Throughout my career, I have served as a data-driven leader with expertise in transforming professional services organizations into profit centers, driving sustainable results, and delivering optimal solutions to internal and external clients. I am passionate about accelerating customer value from software and services, focused on business results, and committed to fostering a high-performance and supportive services organization culture.****************************************KEY HIGHLIGHTS INCLUDE► SERVICE LEADERSHIP: Builds, matures, and leads services organizations, including professional and managed services | Defines and executes operating model spanning strategy, solutions, measures, enablement tools, and personnel | Leads client-facing, presales, and delivery teams | Focuses on repeatability and consistency to drive profitability and scalability► SERVICE SALES: Facilitates relationship-based selling through deep understanding of client needs and existing capabilities | Meets revenues and performance goals via effective internal sales planning and monitoring | Educates buyers on solution alternatives, building trust and longstanding confidence► SERVICE DELIVERY: Guides complex delivery projects based on broad technology skillset, strong business acumen, partnering attitude with clients, subcontractors, and vendors, and positive leadership | Addresses difficult or off-track delivery projects | Defines consistent, scalable operational and project management processes► SERVICE OPERATIONS: Transforms overall services organization to reach new levels of performance, including utilization and profitability | Defines and manages via operational and financial metrics | Instills use of professional services automation (PSA) systems to drive real-time project health, resource and project management, and operational reporting | Partners cross-functionally to meet service organization objectives► FINANCIAL DISCIPLINE: Creates, manages, and meets service budgets spanning multiple teams | Architects financial structures enabling proper P&L management | Establishes role-based cost and bill rates | Communicates capital/expense tradeoffs and business cases with executive management | Drives profitability through continual tuning of internal/external FTE capacity

Listed skills include Professional Services, It Strategy, Cloud Computing, Strategy, and 44 others.

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  University Of Notre Dame

  Finance