Enterprise-level Genesys Cloud CX Call and Contact Centre Solutions deployments with AI/Bots, Web Chat/Messenger, Email, Integrations to MS Teams, MS Dynamics, Salesforce and other CRM and ticketing systems. Configuration of Genesys Cloud CX WEM and Outbound Campaign modules. Connecting Genesys Cloud CX to SIP Telco PSTN carriers and integrating to PCI-DSS compliant solutions like Sycurio, Eckoh, PCI Pal and others. Custom development of API integrations to 3rd party systems. Design and deployment of Genesys Cloud CX using On-Premise and Cloud models in hosted and multi-data centre environments. Managment of PS team and PS practice development.

Leading Genesys Cloud Professional Services team in delivery of Genesys Cloud CX and DX projects. Delivery and configuration of Telecommunications connectivity (SIP trunks, SBCs), integrations to customer systems (CRMs - Salesforce, MS Dynamics, Ticketing systems - Jira, Zendesk, SSO - Azure), Genesys Workforce Management, Genesys Outbound Campaigns, Genesys DX/Bots and PCI compliant solutions for payment processing (Sycurio, PCI Pal, Eckoh) and more.

Senior Platform Practice Lead specializing in PureCloud (Genesys) and AI technology in Cloud Omnichannel Contact Centres.

Phone systems Administrator (Asterisk, Switchvox ), Network Administrator (Cisco ASA, pfSense firewall, Open VPN), Linux Administrator (Red Hat, CentOS), Systems designer (Thirdlane Queuemetrics, iSymphony, Zabbix)

Phone systems Administrator (Asterisk, Trixbox, Elastix, Avaya), Network Administrator, Linux Administrator, Systems designer

Asterisk Phone Systems Administrator (Asterisk, Trixbox, Elastix), Network Engineer, Linux Administrator

Network infrastructure design and installation, routers setup, maintenance of company network and computers, backups, troubleshooting, HW/SW installs,

Network engineer, network administrator