Patrik Englund Email and Phone Number

Working with roaming solutions on group level such as steering of roaming where we have built a world-class steering platform to fulfil levels in discount-agreements with partnersI have set up a strong platform to prevent fraud from happen when customers are roaming abroad by control their calls in real-time against set thresholds.Managing and developing the group Welcome-SMS / Bon Voyage - platform to serve the group need of correct (price-) message to the correct person at the correct time when roaming abroadDriving general projects within the roaming-area such as signaling projects, migration to SIGTRAN.General troubleshooting in the technical roaming area, mainly focusing in registration-problems and signaling issues. Skilled in SS7 and Diameter signalling.

Managing and developing systems for steering of customers roaming abroad, to the network which gives as much benefits as possible to the end-customer as well as the operator.Managing and developing system for sending price-information to the end-customer roaming abroad, based on customer-category, visited network and subscribed services.

Service Level Manager according to ITIL for all charging and billing system in TeliaSonera Sweden. Responsible for establishing KPI, reporting of KPI, maintaining of SLA-levels.

* Managing Sun Solaris systems for charging/billing of roaming-traffic and domestic GSM-traffic.* System architect on HW-level for mobile charging-systems.* System architect on HW-level for customer-care and billing-system for Homerun WiFi.

* Managing Windows NT/Windows 2000-systems in large domains throughout Sweden.