Patrik P. Email & Phone Number

Wollongong, Nsw, Au

Wollongong, Nsw, Au

- Tailoring custom built IT solutions to suit a clients needs.- Designing, Implementing, Maintaining infrastructures across clientsAustralia wide- Delivering services in cloud (Azure, AWS) and on-premises (VMWare)- Configuration and Maintenance of Fortinet Fortigate NGFW products(NSE4 Certified)- Conducting root cause analysis after major incidents- Creating and maintaining detailed documentation of systems, processesand troubleshooting steps- Handling advanced escalations

North Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Resolved support requests within SLA, consistently meeting or exceeding response time targets.Handled escalations and high-priority cases, providing expert troubleshooting and solutions.Performed on-site and remote deployments, focusing on network configuration, hardware installation, and software integration.Trained and mentored junior technicians.Fostered strong client relationships, ensuring high customer satisfaction.Administered and troubleshooted Fortinet, UniFi, and Aruba network equipment.Managed Windows environments, including Active Directory, Domain Controllers, and Azure.Administered Office365/Microsoft365 and cloud VOIP/PBX systems (Broadworks).Supported Citrix DaaS environments via Citrix Cloud.Automated tasks in Exchange Online and Active Directory with PowerShell.

Haywards Heath, England, United Kingdom

- Provided 2nd/3rd line support and managed escalations from Tech Support team.- Championed the implementation of Microsoft Intune as the new standard for Mobile Device Management- Performed hardware and software repair- Delivered projects and implementations within deadlines- Improved and re-built deployment task sequences for a number of hardware varieties, as well as streamlining device provisioning processes for new starters- Packaged and deployed drivers and software via SCCM and Intune- Identified high priority security concerns for Cyber Security team- Maintained relationships with suppliers as well as raising purchase orders and receipting goods.- Managed hardware inventory (laptops, mobiles, thin clients, etc) and implemented new asset management system- Supported the Tech Support team for any high-level software/hardware troubleshooting and diagnosis- Applied Information Security and Cyber Security best practices to all implementations in order to comply with GDPR and ISO 27001- Performed updates, upgrades, and other maintenance tasks as part of BAU operation- Designed and implemented wallboard solutions using LG Digital signage displays managed by cloud services for new company office

Haywards Heath, England, United Kingdom

Providing support for all staff in relation to IT related requests, issues and incidents.Maintaining desktop, telephony and application infrastructure.Logging, analysis and triaging of IT Incidents and Service Requests.Identifying problems with systems and applications and proposing resolutions via Service Improvement Plans.Assisted with Business Continuity during COVID-19 breakout by supporting users and conducting laptop builds for staff working from home.Specialising in:- MS Windows 10- Microsoft 365 / Office 365 suite- Active Directory- Mitel Telephony Troubleshooting- SCCM Software/Operating System deployment- Cherwell Service Management ticketing software

Sydney, Australia

Provided support for IT infrastructure, Handled 1st and 2nd line support, triaging customer support tickets, meeting SLA’s.- Office 365, Exchange- Windows Server 2008, 2008 R2, 2012 R2, 2016.- Windows Vista, Windows 7, Windows 10- Adobe Creative Suite- macOS environments- Amazon Web Services (EC2)- VMWare ESXi- Citrix XenApp ICA environments

Sydney, Australia

Visual merchandising of Surface products, demonstration of products, customer support, hardware maintenance.Training of retail staff members on latest Microsoft Office 365 offerings and Surface line of hardware.

Wollongong, Australia

- Windows 2000, XP, Vista, 7, 10 Support- Mac OS X 10.4 - 10.14 Support- Small Business and Home Network Set-Up and Administration- Website Building and Support- Employed on Contractual basis- Specializing in Legacy Systems and Software

Sydney, Australia

Purchased Franchise rights to the global brand "Surf 'n' Fries" and became part-owner of the license in Australia. Managed the project of the pilot shop fit-out in Bondi Beach, and developed an online following as part of the marketing campaign.Management of people, marketing and core operations.Roles include but not limited to:- General Management of pilot Bondi Beach shop- Supplier Relations- Website Creation and Administration- Marketing (Food Photography, In-Store and Print Menu Design, Videography, Video Editing.)- Master License Holder (for the Responsible Service of Alcohol)Left company to pursue a career in Information Technology, it was dissolved in Australia shortly after.

Shellharbour, New South Wales, Australia

Sales of Mobile Phones, Cameras, Computers andTelevisions in a retail and commercial (B2B) setting. Handled several large client’s needs such as the Catholic Diocese of Wollongong and NSW Rural Fire Service.