Patrik P. Email & Phone Number

Wollongong, NSW, AU

- Tailoring custom built IT solutions to suit a clients needs.- Designing, Implementing, Maintaining infrastructures across clientsAustralia wide- Delivering services in cloud (Azure, AWS) and on-premises (VMWare)- Configuration and Maintenance of Fortinet Fortigate NGFW products(NSE4 Certified)- Conducting root cause analysis after major incidents.

North Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Resolved support requests within SLA, consistently meeting or exceeding response time targets.Handled escalations and high-priority cases, providing expert troubleshooting and solutions.Performed on-site and remote deployments, focusing on network configuration, hardware installation, and software integration.Trained and mentored junior.

Haywards Heath, England, United Kingdom

- Provided 2nd/3rd line support and managed escalations from Tech Support team.- Championed the implementation of Microsoft Intune as the new standard for Mobile Device Management- Performed hardware and software repair- Delivered projects and implementations within deadlines- Improved and re-built deployment task sequences for a number of hardware.

Haywards Heath, England, United Kingdom

Providing support for all staff in relation to IT related requests, issues and incidents.Maintaining desktop, telephony and application infrastructure.Logging, analysis and triaging of IT Incidents and Service Requests.Identifying problems with systems and applications and proposing resolutions via Service Improvement Plans.Assisted with Business.

Sydney, Australia

Provided support for IT infrastructure, Handled 1st and 2nd line support, triaging customer support tickets, meeting SLA’s.- Office 365, Exchange- Windows Server 2008, 2008 R2, 2012 R2, 2016.- Windows Vista, Windows 7, Windows 10- Adobe Creative Suite- macOS environments- Amazon Web Services (EC2)- VMWare ESXi- Citrix XenApp ICA environments

Sydney, Australia

Visual merchandising of Surface products, demonstration of products, customer support, hardware maintenance.Training of retail staff members on latest Microsoft Office 365 offerings and Surface line of hardware.

Wollongong, Australia

- Windows 2000, XP, Vista, 7, 10 Support- Mac OS X 10.4 - 10.14 Support- Small Business and Home Network Set-Up and Administration- Website Building and Support- Employed on Contractual basis- Specializing in Legacy Systems and Software

Sydney, Australia

Purchased Franchise rights to the global brand "Surf 'n' Fries" and became part-owner of the license in Australia. Managed the project of the pilot shop fit-out in Bondi Beach, and developed an online following as part of the marketing campaign.Management of people, marketing and core operations.Roles include but not limited to:- General Management of.

Shellharbour, New South Wales, Australia

Sales of Mobile Phones, Cameras, Computers andTelevisions in a retail and commercial (B2B) setting. Handled several large client’s needs such as the Catholic Diocese of Wollongong and NSW Rural Fire Service.