Training adult education professional students. The focus is on the teaching and guiding multicultural groups in professional courses in financial management. Development of Financial management courses and pedagogical methods.

Pedagogical Skills of Professional Teacher.

Comprehensive development of corporate business customers and taking part in customer acquisition. The focus was on customer experience, customer returns, and credit risk management. The clients were usually larger SMEs and institutions. I had an extensive network of internal and external experts, which I managed and coordinated.Credit risk management and defining customer credit rating played a significant part in my daily work. Recognizing the customer risks and opportunities required an analytical approach and thoroughgoing analysis and reporting about the client company and its markets.The job required creating and developing relationships between local business influencers and other stakeholders. Networking in general was a part of my daily job as well.

My mission was to build, develop and maintain cash management solutions for clients, in particular the sale of e-accounting solutions to companies in the SME sector. Development of existing customer base and participation in customer acquisition. I also organized and hosted customer events built around e-accounting. In my role, I trained branch staff members in e-accounting solutions and cash management generally. I reported to cash management regional management.The task required strong communication and negotiation skills because the introduction of e-accounting requires fundamental changes in the financial management of client companies. Emphasizing customer benefit through the customer process, was a prerequisite for successful sales and customer satisfaction.

Comprehensive development and customer acquisition of corporate customers in the SME sector. I was responsible for my customer portfolio, its returns, risks, and customer experience.I acted as a result responsible leader in teams built around customer relationships. That includes also managing and coordinating external and internal experts according to customer needs.

I was responsible for my own, designated clients, which consisted primarily of small businesses, entrepreneurs, and key people in client companies.My most important tasks included taking responsibility for customer satisfaction, profitability, and risks in the customer portfolio, as well as acquiring new customers. In this role, I worked in close collaboration with other functions and experts in the branch.

Training of employees responsible for the corporate customers, mainly branch managers and account managers, to meet up clients in the standards of the Danske Group.The main content of the coaching was to meet the customer in a challenging negotiation situation and to create, identify and increase added value for both the customer and the bank.The self-training period took place in Copenhagen and included the following topics: lending and credit process, customer encounters, negotiation skills, and trainer skills.