Patrinah Bennett Email & Phone Number

Indianapolis, Indiana, United States

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Establish and implement project management processes and methodologies for the organization to ensure projects are delivered on time, within budget, adhere to high-quality standards and meet customer expectations.

Lafayette, Indiana Area

Responsible for the definition and execution of the project plans including project initiation, planning, execution, controlling and closing out of the project. In my role as Project Manager with the Project Management Office I will be able to lead project meetings effectively. Have a good understanding of OVPIT, PMO practices, policies, and operation. Have basic understanding of the current and future technical architecture of the project. Provide operational leadership to a project team. Write clear an detailed reports and give clear and effective presentations to technical and non-technical audiences. The following responsibilities are also required in the role of Project Manager:-Developing agendas and methods for project meetings that create an open and effective atmosphere for the sharing of team members' expertise and knowledge, creative problem solving, and project team member accountability.-Managing risk management assessments and strategies.-Maintaining, tracking and updating the project plan-Managing detailed, accurate, and up-to-date design documentation-Ensuring the project is successfully completed on time, within budget, and with quality-Ensuring the integrity of the project, including making the appropriate recommendation for delivery when the project is ready.-Managing the work and responsibilities of the team members on the project team.

Information Systems

Responsible for assisting in the evaluation of projects being considered by Information Systems and the coordination of projects that have been accepted by Information Systems. Evaluation projects for consistency and conformity to long term and strategic goals, compatibility with existing systems, and cost benefit analysis prior to acceptance by Information Systems. Once accepted, projects will be coordinated by the TRP Manager. Project coordination consists of ensuring communication between all involved parties, production and monitoring of project timelines, and evaluation of project success.

Provide leadership and continuity for the Help Desk Staff, assists computer users in basic troubleshooting and manage the day to day operation of the Help Desk. I directly supervise all Help Desk level technician positions and my primarily responsible is for supporting computer users at the University. I serve as leader and project coordinator for all technicians and create documentations and training for student technicians in customer support. • Takes trouble reports from end users, logs all reports in HERMAN system, identifies standard technical problems and resolves basic user questions and difficulties.• Assists in the coordination of significant installations, moves and changes• Supervises the use of media for software installation to insure proper use.• Coordinates semesterly reviews of student technicians and Yearly evaluations of full time staff.• Monitor monthly reports on the accounts that are scheduled to be deleted and purged from the system.• Serves as central point of contact for troubleshooting and resolving customer issues that have been escalated• Organizational development, including process and personnel improvement initiatives.

Provide Computer Network Technical Support for 2500 employees at 15 Domestic and 8 International sites. Responsible for NT administration (Security and User-Setup); Administering group policies (users, groups or workstations); Maintained documentation for user support, machine configuration, resulting in efficient and customer-friendly deployment of machines to new users; OS and software installation/upgrades; troubleshooting; computer ordering and deployment process; Lotus Notes support for R4, R5 and R6; 24 hour on-call support; printer maintenance, trouble-shooting; Prepare purchase requests for supplies, software, and computers; Provide follow-up on open support issues; Evaluate performance and tracking statistics making sure SLA’s are targeted; Setup training sessions for end users to learn how to use new company software and hardware.

B.S., Informations Systems Management

Education record