Patrizia Rohr Email & Phone Number

Remote

As a FNOL agent, I am responsible for the processing of all damage claims, in order to collect damage cost. My duties include:• Reporting the incidents and recording claims accurately and in a timely manner.• Opening case with proper disposition to determine if the file is a 1st Party, 3rd Party.• Matching Vehicle Damage Appraisals to the claim.• Following up with the return location for submission of the E-ARF, pictures and any supporting documents when missing.• Billing customers and providing them the full documentation to collect damage cost.• Working towards set productivity and accuracy targets.

Swords, Dublin

As a FNOL agent, I am responsible for the processing of all Hertz damage claims, in order to collect damage cost. My duties include:• Reporting the incidents and recording claims accurately and in a timely manner.• Opening case with proper disposition to determine if the file is a 1st Party, 3rd Party.• Matching Vehicle Damage Appraisals to the claim.• Following up with the return location for submission of the E-ARF, pictures and any supporting documents when missing.• Billing customers and providing them the full documentation to collect damage cost.• Working towards set productivity and accuracy targets. Ensuring Hertz and HCM standards are set out and procedures are adhered to.

Swords, Dublin

Receive all incoming payments and ensure that they are properly applied to the correct invoices in the corresponding customers' accounts.providing payment information to the Collections' team, resolving allocation queries, liaising also with Treasury and Bank Reconciliations Team.Taking care of frauds regarding internet payments, taking care of refund requests from the different countries' customer services, assist in the preparation of reports.Coordinating the team in the optimization of procedures in order to ensure maximum efficiency in daily and on demand tasks.

Dublin

Coach, deliver constructive feedback and monitor agents' performance. Maintain knowledge of changes to the client's products, services, policies & procedures. Maintain records and reports to meet department and client requirements.

Stream Global Services, Dublin - Ireland

Provide telephone, email and forum moderation support on a wide range of technical and customer support queries Deliver timely, accurate technical answers and providing a high degree of customer service satisfaction.Achieve and maintain service level statistics as defined.Effective use of the systems and tools available to the support center.Track & document customer & problem information in the tracking databaseContribute to overall team performance, including support and assistance of other team members.

County Dublin, Ireland

Contacting customers who have either faulted on payment or exceeded their credit limit via telephone Negotiating settlement of debt and return the account to an in-order position.

Welcoming customers at the information help desk.Interpreter role with foreign customers from various countries.

Design of official websites and brochures.Creation and production of a concept suitable to the business.Adherence to guidelines and deadlines.

Front End Developer Nanodegree

Specialized Degree; Master Of Arts, Publishing And Multimedia Communication

final mark 110/110 Main Subjects: Literature and Languages; Information Technology and Web design; Human and Behavioural Sciences.

Degree; Bachelor Of Arts, Science Of Communication

final marks 110/110 Main Subjects: Literature and Languages; Information Technology and Web design; Human and Behavioural Sciences.

Diploma Di Licenza Linguistica, Foreign Languages And Literatures, General