Patrick R. Email & Phone Number

I am an Operations/Sales Manager with over 30 years of business management in a customer service environment. I have spent the last 7 years as a successful General Manager at a fast paced automotive retail store. I thrive in a high volume and high stress environment.I have managed over 40 employees in several different departments and have a strong understanding of talent development and retention. I believe the best way to retain talent is through processes, training, setting expectations, and inspecting through mentoring and performance assessments. I have 33+ years of experience in growing and retaining strong client relations. I have achieved customer growth and retention through excellent customer service and delivering a magnificent purchasing experience for the client.I have been responsible for the net profit/loss of a store with over $25m in annual sales. I was able to grow the net profit of the store by over 13 times through improving gross profit while controlling and lowering expenses.I have used reports such as KPI, Market Master, DOC, Financial Statements, CSI, and Cross-Sell to identify areas of improvement. I have recently relocated to the Houston area and I’m looking for an opportunity to utilize my extensive experience in customer service and management.

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  Kishwaukee College

  Business Administration And Management, General