OBJECTIVE: Technical position in a group that delivers services including training and support to customers, partners and internal customers.OVERALL SUMMARY:• Neoview customer trainer (rating 4.47/5); major update Neoview courseware to R2.4; support Neoview training system; technical resource to HP internal Global Enablement (GE)• Program Manager with quality focus in a group responsible for HP’s Neoview Enterprise Data Warehouse software development• Leverage tools such as MS Excel to drive quality initiatives through early defect reduction and development improvement actions• Managed at 1st and 2nd levels plus staff to director for both small and large software products from definition through rollout to support• Skilled working with team members, getting cooperation and providing technical direction using hands-on approach getting the job done from concept to completion• Extensive software experience from innovation to delivery for desktops, client/server and mainframes including applications, middleware and real and virtual operating systemsSpecialties: • MS Office: Word, Excel (macros & pivot tables), PowerPoint, FrontPage; Adobe FrameMaker• Developed software products and managed projects and programs: SEI/CMM, MS Project• HP NSK, HP Neoview, Hardware: PC, Macintosh, IBM mainframes• Desktops and human interface: Windows, Macintosh• Extensive operating system, virtual machine and file system internals knowledge• Defined and managed project relationships with system integrators and ISVs