- Assisting in operational management, team leadership and supervision- Engaging with customers to ensure a superior shopping experience,resolving issues with a solutions-focused approach.- Inventory and stock management handling cash management, banking,and reporting- Ensuring health and safety compliance- Store maintenance- Preparing detailed reports on store operations, including sales trends,staffing, and customer service metrics.

- Developed employee documentation according to HR procedures and carried out the recruitment and hiring process of new staff.- Monitored the validity of contracts, occupational medicine examinations, and OHS (Occupational Health and Safety) trainings.- Recorded and settled working hours as well as sick leaves and vacations; calculated basic salaries and bonuses.- Motivated and fostered team integration, provided training and development for employees.- Managed the team to ensure smooth operations and high standards of customer service.- Prepared annual and monthly budget plans and non-financial objectives.- Creating employee schedules and annual vacation plans.- Collaboration with external companies: human resources administration firm, occupational health and safety department, employment agencies, associations for disabled persons.

- Developed monthly and weekly maintenance plans for machinery.- Monitored the validity of machinery and building installations inspections,ensured their maintenance in proper technical condition.- Cooperated with external companies: maintenance and servicecompanies, waste disposal facilities, building administrator.- Monitored the status of facility area resources and created orders,managed service requests and documentation control.- Managed the team to ensure smooth operations and high standards ofcustomer service.- Addressed current issues related to operational processes; invoicesettlements.- Optimized production processes and implemented changes; supervisedperformance indicators.