Patrycja Andersen Email and Phone Number

• Handling cases from members per email, chat and phone• Handling inquiries regarding procedures and processes from colleagues per email andchat• Responsible for answering inquiries on SoMe (Facebook, Trustpilot)• Payment collection management (subscriptions & payments)• Process optimisation of administrative processes within the department• Ad hoc tasks

As the District Manager for Fitness World, my main responsibilities were focused on the daily operations of four gyms in my district as well as team management of all fulltime/part-time employees. • Responsible for the operation of 4 gyms in the greater Copenhagen area• Process optimisation across 4 gyms• Coordination of operational tasks and follow-up• Direct Manager for approx. 60 employees (both full-time and part-time)• Shift planning & management• Employee development• Communication• Stakeholder management• Inventory Management, such as product ordering, stock management, status & invoice approval

• Shift planning, sick leave, approval of paid hours• Internal communication, updating info folders, etc.• Inventory Management, status, invoice approval• Member inquiries, sales• On boarding of employees• Reporting of equipment & cleaning processes• SoMe