Training Specialist
Current
Aug 2024 - Present
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Patrycja Dębska Email & Phone Number
Cross - Culture Coach ♡ Mentor ♡ Trainer ♡ Servant leader ♡ Ultrapartner by FRIS®♡
at
Przystanek MoCy
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✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Cross - Culture Coach ♡ Mentor ♡ Trainer ♡ Servant leader ♡ Ultrapartner by FRIS®♡
Location
Warsaw, Mazowieckie, Poland
Who is Patrycja Dębska? Overview
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Quick answer
Patrycja Dębska is listed as Cross - Culture Coach ♡ Mentor ♡ Trainer ♡ Servant leader ♡ Ultrapartner by FRIS®♡ at Przystanek MoCy, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a matched LinkedIn profile for Patrycja Dębska.
Patrycja Dębska previously worked as Training Specialist at Przystanek Mocy and Head of MS Outsourcing Management at Worldline Global. Patrycja Dębska holds Master from Law & Administration Faculty Gdansk University.
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Email format at Przystanek MoCy
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Przystanek MoCy
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Profile bio
About Patrycja Dębska
I am a leader with over 20 years of experience, a certified coach of TROP method and Polish Psychological Association, a mentor in the Businesswomen Leaders Foundation, and an expert in Customer Experience and holistic management of operational processes. I am a trainer and a project manager, a co-creator of organizational cultures and their implementation programs. I was a member of the Insurance Crime Prevention Committee at the Polish Insurance Association.I have over 18 years of experience in managing operational teams, including contact centres. As a manager, I created customer service strategies using customer satisfaction research. I developed paths and methods of their implementation as well as quality measures. I researched the development needs of employees and organizations; I co-created training programs corresponding to these needs. I have managed projects aimed at changing processes - their technological revolution and increasing efficiency and quality.For over 10 years, I have been using methods to improve processes, increase their effectiveness, and improve customer satisfaction (Lean, Agile). I specialize in the individualization of employees' career paths, continuous education of all process participants (including sales network and product teams) and elimination of process waste. I support the development of young senior leaders and promote servant leadership, supporting the transformation of mature leaders. I am a member of the Greenleaf Center for Servant Leadership.I am a beacon for others to get safely to where they are going.My mission is to serve people, mindfully and by my own choice, guiding them through the journey of life.
Listed skills include Insurance, Customer Service, Management, Change Management, and 50 others.
Current workplace
Patrycja Dębska's current company
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24 roles · 25 years
Patrycja Dębska work experience
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Head Of Ms Outsourcing Management
Current
Sep 2019 - Present
Business Mentor
Current
May 2018 - Present
Founding Member
Oct 2023 - Jun 2024
Managing Partner
Obserwatorium Rozwoju
Observatory of Development is a company that was founded with a combination of passion, knowledge and business experience. Our mission is to professionally support companies, organizations and individuals in the process of change and development. We carry out consulting projects in the field of creation and management of the organization, human capital and operational processes. We treat each client individually, which means that all our solutions are tailored to the needs and expectations of our customers. Working with us you will create a healthy, effective and competitive organization!
Apr 2019 - Dec 2023
Risk Control Manager
Feb 2018 - Aug 2019
Emea Merchant Risk Team Manager
Feb 2018 - Aug 2019
Claims Director In Dsv International Shared Services Centre
Feb 2015 - Aug 2017
Customer Service Department Manager
Led almost 60 people team; introduce new ways of processing like tele-underwriting, use lean methodology to improve servicing processes, created claim policy etc.
Apr 2012 - Jan 2015
Operation Risk Management & Development Team Manager
Mar 2012 - May 2012
Operations Deputy Manager
Responsible for: call center, operation support team, quality and training management and claims process
Aug 2009 - Feb 2012
Customer Service Department Director
Axa Polska S.A
Responsible for key processes such as claims, other out payments (surrender values, expiry policies etc.), pension fund members' servicing, policy servicing, mailing, printing and archiving, Also responsible for Complaint and Correspondence Team and Call Centre for all AXA Clients
Dec 2006 - May 2009
Customer Service Department Director
Axa Polska
Responsible for underwriting (life individual and group), claims, servicing policies and call center. Managing almost 60 people.
2006 - 2009
~3 yrs
Claims And Surrender Value Department Director
Ing Nationale -Nederlanden Polska
Responsible for key processes: claims, pension payments, surrender value payments
Mar 2005 - Nov 2006
Claims & Surrender Values Department Manager
Ing Nationale - Nederlanden Poland
Responsible for claims handling process and surrenders. Created outpayments strategy and led the regional project for effectiveness and cost containment. Author of workshops for sales forces to increase the knowledge and consciousness of insurance products in light of claims. Led the team of 30 people, developed skills of team's members (trainings, analytical, insurance knowledge)
Feb 1999 - Nov 2006
Policy Servicing Department Manager
Ing Life Insurance
2002 - 2006
~4 yrs
Policy Servicing Department Manager
responsible for all back office processes conc. pension fund accounts and life policies i.e. fund transfers, personal data changes, yearly correspondence to clients etc.
Sep 2002 - Mar 2005
Department Director
Ing Nationale-Nederlanden Polska S
responsible for servicing individual policy servicing and pension fund members (without payments
Sep 2002 - Mar 2005
Pte Ing Nationale
Nederlanden Polska S
responsible for servicing pension fund members.
Sep 2001 - Sep 2002
Pte Ing Nationale
Nederlanden Polska S
Feb 1999 - Sep 2001
Pte Nationale
Nederlanden Polska S
Feb 1999 - Sep 2001
Customer Service Deputy Director
Ing Nationale Nederlanden Pte S.A.
responsible for team servicing pensions fund clients'
Mar 2001 - Aug 2002
Branch Assistant
Allianz Zycie Tu S
Dec 1997 - Jan 1999
Telemarketing Specialist; Board Assistant
Nord Trans Advertising Agency
Sep 1995 - Sep 1996
2 education records
Patrycja Dębska education
Master
Law & Administration Faculty Gdansk University
Diploma
Trop Coaching Academy
FAQ
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What company does Patrycja Dębska work for?
Patrycja Dębska works for Przystanek MoCy.
What is Patrycja Dębska's role at Przystanek MoCy?
Patrycja Dębska is listed as Cross - Culture Coach ♡ Mentor ♡ Trainer ♡ Servant leader ♡ Ultrapartner by FRIS®♡ at Przystanek MoCy.
Where is Patrycja Dębska based?
Patrycja Dębska is based in Warsaw, Mazowieckie, Poland while working with Przystanek MoCy.
What companies has Patrycja Dębska worked for?
Patrycja Dębska has worked for Przystanek Mocy, Worldline Global, Fundacja Liderek Biznesu, Polish Professional Managers Association, and Obserwatorium Rozwoju.
How can I contact Patrycja Dębska?
You can use AeroLeads to view verified contact signals for Patrycja Dębska at Przystanek MoCy, including work email, phone, and LinkedIn data when available.
What schools did Patrycja Dębska attend?
Patrycja Dębska holds Master from Law & Administration Faculty Gdansk University.
What skills is Patrycja Dębska known for?
Patrycja Dębska is listed with skills including Insurance, Customer Service, Management, Change Management, Operations Management, Claims Management, Business Analysis, and Coaching.
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