Patrycja Kula Email & Phone Number

Poland

Poland

✔️ Managed and led the execution of the "Adapting the Education System to the Needsof the Labor Market" project in cooperation with the Ministry of Education and Science by delivering 3 practical vocational training model programs in the chemical industry using the waterfall methodology;✔️ Developed and implemented a comprehensive project plan, under the waterfall methodology, to the successful accomplishment of 10 project result indicators within the specified scope and timeframe with a budget of PLN 750,000.00 zł;✔️ Collaborated closely with 4 stakeholders, including 15 contractors, 5 employers, 4 educational institutions, and the Ministry of Education and Science, to gather requirements and ensure their active involvement in the development of 3 model programs;✔️ Implemented tracking mechanisms to control and monitor project performance using Gantt Chart, Assana and MS Office Suite;✔️ Optimized project resources, including human resources, materials, and budgets, to ensure efficiency and adherence to project objectives;✔️ Prepared and presented monthly project reports and project summarry to senior management.

Poland

✔️ Provided support in the execution and coordination of the "Adapting the education system to the Needs of the Labor Market" project in cooperation with the Ministry of Education and Science using the waterfall methodology by defining and maintaining project scope and deliverables;✔️ Assisted in developing and implementing 3 model programs to involve employers in the organization of practical vocational training within the chemical industry.✔️ Supported the project team in stakeholder management, facilitating communicationand cooperation with employers, educational institutions, and other relevant parties.✔️ Coordinated project activities and enforced compliance with the waterfall methodology throughout the project lifecycle using Gantt Chart, Assana and MS Office Suite.

Poznań, Wielkopolskie, Poland

✔️ Led a team of 12 customer support representatives to provide outstanding customer service experiences for Newell Brands' consumers;✔️ Provided guidance, coaching, and mentoring to team members to establish a productive and cooperative work atmosphere;✔️ Handled escalated customer inquiries and complaints, demonstrating excellent problem-solving skills and empathy;✔️ Collaborated with sales and marketing to identify opportunities for process improvements and customer service enhancements;✔️ Conducted bi-weekly performance evaluations and provided constructive feedback and improvement plans for team members;✔️ Acted as a liaison between the customer support team and upper management, relaying feedback, concerns, and suggestions for improvement in the SalesForce CRM system.

Poland

✔️ Assist Newell brands consumers across all communication channels, including email, web-chat, social media, and marketplace platforms ✔️ Deliver consumer insights in SalesForce CRM system✔️ Create brand advocates, influence behaviour & loyalty for our brands and products✔️ Acknowledging and resolving customer complaints✔️ Processing orders, forms, applications, and requests

✔️ Organized an online event for 12 companies and 2000 participants on a national level;✔️ Created product strategy and conducted long-term planning for a local market;✔️ Delivered 80+ hours of sales, partner management, and team management duringthe project;✔️ Directly managed & tracked the performance of 4 people;✔️ Executed project deliverables on the event day and obtained customer satisfaction withan NPS of 9;✔️ Contacted and scheduled local media appearances to showcase the impact of the event on the Polish youth.

Poznań, Wielkopolskie, Poland

✔️leading a group of 21 people to organize cultural and non-cultural events for foreign students from the exchange✔️establishing collaborations between pubs and event locations and building relations with partners✔️planning events and providing content ✔️providing social media channels

Poznań, Wielkopolskie, Poland

✔️ supporting the manager in daily administrative tasks ✔️ supporting in the student exchange process✔️ assisting with the University Open Days

Master'S Degree, Project Management

Engineer'S Degree, Quality Control Technology/Technician

Bachelor'S Degree, Management And Business Law