Acted as Data Modeler, gathering and refining business requirements, interacting with senior stakeholders, and creating strategic solutions. Developed data models using Erwin, influenced platform strategy, and led data migration projects. Key role in transitioning departmental processes regarding data.

Served as Business Analyst, designing and implementing cloud-based systems and solutions. Conducted data modelling and mapping, acted as SME, and collaborated on project activities. Supported projects implementation and built client relationships, contributing to data competency growth.

Provided daily IT consultancy, managed key user relationships, and analyzed IT requests. Coordinated IT project implementation, testing, and post-go-live support. Led the design and implementation of loyalty programs, and identified data inconsistencies impacting financial reports.

Managed high-priority incidents, ensuring end-to-end ownership and effective communication. Collaborated with resolver teams and acted as an escalation point to expedite resolutions. Conducted task force meetings to address critical issues.

Supported Service Desk Operations, focusing on SLA/KPI attainment and service delivery improvement. Conducted proactive service process analyses, identified process inefficiencies, and implemented improvements. Played a key role in client relationship management and cost reduction strategies.

• Managing team of 40 infrastructure engineers• Cooperating with Technical Lead