It Support Analyst
Tunbridge Wells
• Providing daily support to around 300 users on-site or remotely (by TeamViewer) on MacOS: 10.10 Yosemite, 10.11 El Capitan, 10.12 Sierra and Windows: 7, 8.1, 10• Administrating Windows Server 2008 R2 and 2012 R2 (Active Directory, DHCP, Folder Permissions)• Administrating all local and network printers (including laser & ink printers, Zebra GK420D label printers and Epson Stylus Pro 7890 for big size printing)• Maintaining and configuring barcode scanners: Motorola 9190, MC55N0 (Windows Mobile handheld device), LS2208 (wired), LI4278 (wireless) and socket mobile scanners CHS 7Pi (Bluetooth)• Supporting Mobile Devices: iPhones, iPads, Android Phones and Tablets• Deploying and maintaining antivirus software (Bitdefender and Avast)• Administrating Office 365 platform• Administrating IP phone platform and supporting CISCO & Polycom phones• Software installation, configuration and support (Skype, Microsoft Office)• Hardware installation, configuration and support (desktops, laptops, TVs, projectors)