Patryk Mamcarczyk Email and Phone Number

- Analysis of system and application logs to identify errors and anomalies.- Searching for error patterns and signatures in logs that may indicate the source of the problem.- Verifying the consistency of log entries with normal system behavior.- Correlating log data with other information such as user reports or technical documentation.- Recommending corrective actions based on log analysis results.- Identifying issues that require escalation to higher-level support.- Documenting problem details, including steps taken so far and results of log analysis.- Providing comprehensive documentation and all relevant data to higher-level support teams.- Maintaining communication with higher-level support teams to ensure effective information transfer and - escalation status tracking.- Providing regular updates to the customer regarding the status of escalated issues.

- Providing post-sales technical support on the Cortex XDR platform for Palo Alto customers.- Taking ownership of technical support cases to ensure that technical and security issues are properly logged, tracked, and resolved according to Palo Alto processes.- Configuring and troubleshooting issues related to Cortex XDR.- Resolving technical and security issues for customers.- Assisting customers with their inquiries using Palo Alto Knowledge Base articles.- Building a positive customer experience through close collaboration with both technical and non-technical teams.

- Providing technical support for customers- Administration of Office 365 infrastructure for clients, primarily Exchange and SharePoint- Network administration on MikroTik devices- Installation of peripheral devices- Creating equipment quotations according to customer requirements- Administration of NAS devices- Administration of Windows servers- Administration of Proxmox- Configuration of Windows and Apple devices- Administration of various email hostings- Administration of Webroot antivirus- Customer interaction for resolving technical issues and providing support- Liaison with equipment distributors regarding orders and quotations- Task delegation among team members to optimize project execution and technical support