- Supporting customer's multi-channel marketing processes based in USA- Ensuring only the cleanest of data is received by the client- Coordinating closely with vendors to accommodate any changes- Using in-house software to softcode parameters for several weekly/monthly campaigns - Modifying SQL queries- Daily auditing of overnight work- Troubleshooting and/or modifying processes for more efficient delivery- Searching logs for issues- Planning and managing my own workload

- Supporting customers based in Norway, Great Britain and France- Maintenance of production environments- Diagnosing and resolving technical issues - Resolving incidents with strict adherence to SLA- Knowledge transfer for upcoming projects- Creating instruction manuals for in-house use based on knowledge acquired

- First point of contact for user’s IT related queries- Interpreting customer requirements and providing advice and support on potential solutions to resolve I.T related issues as they arise- Liaising with relevant technical teams if needed to ensure timely resolution of users’ queries- Maintaining high standards of written and verbal communication - Respecting the agreed service level agreements - Working with Active Directory, Command Prompt, Office Applications, Service Now, Remedy along with other popular applications and programs

- Basic Data Management using in-house software - indexing new files, collating data, creating assignments- Adjusting existing entries in the database, looking for mistakes, preforming deep searches- Helping to Manage a team of 61 data centre specialists- Since December I have helped supervise two projects – both finished ahead of their strict deadlines.- Collating and evaluating employee performance reports- Assisting managers with special projects- Presenting the project progress during fortnightly Management Meetings- Managing staff workload by assisting operation support technicians- Closely coordinating job schedules with other departments to ensure timely completion- Creating daily progress reports- Liaising with employment agencies- Strictly adhering to General Data Protection Regulations- Basic data entry