Pat Smereka Email & Phone Number

Manager, Quality Processes; Quality Specialist• Developed and managed customer product application training for new sales and integrating Polk products into the customer environment. Supported training for existing contracts.• Led project to develop and implement a product-specific sales training program, which is being submitted for a Brandon Hall award. • Designed and implemented standard product training process, user documentation translation and publishing standards and a repeatable sales training development process.• Delivered critical customer-facing 2000 hour project in 8 weeks.Director, Information Technology• Led team of 35 professionals responsible for marketing and automotive statistics deliverables.• Consolidated statistical-based systems from Cincinnati to Southfield. Hired/trained team. Transitioned 54 deliverables in 90 days.Manager, Database Support• Led Southfield and Cincinnati teams to support large Oracle Databases.• Facilitated development of database standards and best practices.Manager, Application Development• Led application development team and projects using Oracle Database technology, i.e. Loyalty Excelerator product, Transactional Compilation Update Process (TCUP).Director, Business Process Reengineering• Responsible for directing the purchasing and facility-related corporate functions. • Implemented a purchasing policy, national vendor contracts & corporate procedures for relocation, travel, materials management, service center functions, and security.• Consolidated Polk Brewery Park and Southfield Corporate offices. Worked with architects and attorneys to provide lease, property and construction management.• Closed Polk Sales offices in New York, Chicago and San Diego.• Designed and implemented a Sales home office program.Manager, Production Services• Led team responsible for the development, delivery and management of automotive customer marketing programs.

• Managed customer account and technical team using team and quality concepts to improve customer satisfaction and leadership growth of the business unit; operated profit/loss center.• Led integration of GMAC financial system with reengineered business applications. Set direction for global structure of the GMAC financial systems.• Selected by leadership (due to success in managing customer relationships) to improve the satisfaction of the GMAC Strategic Business Unit customers (SBU contained approximately 3,000 people).• Participated in a team responsible for setting the direction for Leadership development on the GMAC account. Worked with EDS Corporate to evaluate and develop internship and competency development programs. Piloted test programs and measured results.

• Provided leadership for the development and support of life, credit, property and casualty insurance, pension, financial, marketing, and employee-benefit systems.• Provided technical solutions utilizing hands-on experience.• Earned eight promotions in 12 years from Programmer through Director.

Bachelor Of Science In Business Administration, Information Systems

Associate, Computer Science