Patrick Sun Email & Phone Number

Nashville, Tn, Us

Zurich, Ch

• Lead and manage cloud storage global engineering and operational teams.• Drive product development from demand to curation process to general availability and through integration and support• Evaluate, engineer, and integrate Azure storage solutions to support hundreds of application teams within various operating environments and spanning multiple data confidentiality tiers.• Coordinate the release of Azure cloud products into the service catalog, ensuring control compliance and governance.• Created, defined, prioritized, refined product backlog items. • Construct epics, craft deliverables, create user stories, define acceptance criteria, oversee testing status, and post implementation activities.• Define, prioritize, and communicate short and long-term product roadmaps to all levels of stakeholders.• Maintain ongoing proactive partnership with Microsoft product groups to ensure business demands are understood and requests for service enhancements are considered for upcoming Microsoft releases. • Operated in matrix engineering environment within organizational Azure program.• Understand latest market trends in public cloud computing. Act as internal evangelist to communicate and obtain buy-in for cloud initiatives that strengthen the value proposition of the cloud platform.• Work cross-functionally with compute, security, automation, and cloud operations support, to make key infrastructure investment decisions in a cloud environment.• Proficiency in making optimal feature prioritization decisions when faced with conflicting demands, aggressive deadlines, and resource constraints. Ability to influence and get cross-functional buy-in for such trade-offs.

Zurich, Ch

Ridgeland, Ms, Us

* Experienced in architecting cloud solutions using multiple IaaS platforms (Private, Data Center, AWS, Azure)* Proactively scope technical solutions required to address business requirements and recommend solutions that optimize value for both the customer and the organization.* Understand and set proper expectations for service delivery.* Engineered managed security solutions: SIEM, Intrusion Detections System (IDS), logging & alerting, Security Operation Center (SOC) services, compliance and governance.* Evangelize and communicate the value of managed and cloud service offerings* Supports sales productivity and deal flow by securing technical specifications in complex environments.* Validate business use cases and ensure clients & prospects get the desired and effective solutions they require.* Engage in continuous learning to stay abreast of new and emerging technologies and applications.* Promote corporate visibility in the regional market and technical community.* Managed Infrastructure as a Service* Managed Security as a Service* Managed Storage as a Service

Brentwood, Tn, Us

Led enterprise product development of a SaaS based healthcare practice management solution. Managed product portfolio that touched many points in the healthcare revenue cycle.• Developed and executed strategic vision for products and became the key intersection of incorporating the product’s user experience, technology, and core business value.• Led multiple concurrent agile teams of skilled engineers, developers, and analysts• Responsible for driving new services and product features from initial proof of concept (POC), to market delivery to ongoing release scheduling and enhancements.• Skilled in managing relationships with vendors, technology partners and consulting firms to identify, analyze and come to a decision point regarding buy, build or collaborate scenarios• Help develop business strategy and reinforced goals which helps the team sequence the most important deliverables and product capabilities. • Managed a matrix environment by interfacing with stakeholders and collaborating with distributed teams• Responsible for promoting a collaborative environment where market problems are understood

Brentwood, Tn, Us

Led enterprise business analysis of a SaaS based healthcare practice management solution. Strong ability to engage with stakeholders, understand needs and translate into actionable plans.• Agile Product Owner leading multiple scrum teams and solid abilities with writing and evaluating user stories, persona development, and road mapping. • Conducted review sessions, sprint planning meetings, managed release schedules, and prioritized the product backlog• Developed business requirements, functional requirements, system requirements, & UI design requirements• Strong skills in continues requirements management which includes documenting, analyzing, tracing, prioritizing, negotiating, and seeking agreement on requirements among stakeholders. • Led product demonstrations, conducted feature showcases with stakeholders, and addressed any perceived product gaps.• Performed all levels of testing including, but not limited to: functional, integration, system, regression, exploratory, user acceptance testing (UAT), performance / load, and usability testing. • Trained individuals with varied technical backgrounds by administering on-site training classes, creating user documentation and developed product webinars. • Excellent UI / UX design skills in mockup, wireframe and prototype creation

Nashville, Tn, Us

Managed and analyzed professional service products and enterprise software products to include healthcare patient scheduling software and medical dictation & transcription applications• Established and developed enterprise portfolio, to include life-cycle product ownership, business impact analysis, resource utilization, pricing strategy, marketing, competitive analysis, and customer acquisition strategy• Collaborate with stakeholders and was the primary liaison between client personnel and application service provider• Skilled in evaluating business goals, driving product strategy, and building effective working relationships with high value clients and strategic partners• Gathered user and stakeholder requirements, defined integrated processes, scheduled deliverables, and contributed in-depth knowledge of the technology stack• Developed a strong understanding of how clients and practitioners utilize the products by maintaining solid relationships with users, prospects, vendors and competitors• Continued focus on assets produced by the product portfolio and identified options to improve product• Established as the Subject Matter Expert (SME) and primary point of contact for enhancement requests, easily identified critical issues from non-critical issues, and assisted with urgent matters if escalation was necessary• Became key enabler for communications through industry event contributions, engagement optimization, and delivering service messaging through various available marketing channels• Led software implementation projects to include application build, application testing, training curriculum development, milestone management, pre and post go-live support, • Administered status meetings, developed customer lead generation strategies, and negotiated new business partner agreements

Nashville, Tn, Us

• Appointed as Subject Matter Expert (SME) for Point of Sale Radiant software • Managed change requests, conducted problem analysis, provided timely and accurate resolution of issues• Created project implementation plans, conducted team meetings, and trained managers• Utilized project management methodologies and implemented numerous application installations• Liaison between corporate, regional, and local IT operations Key