Patsy Del Vecchio Email & Phone Number

Overland Park, Kansas

 Operational and Client Services responsibility for day to day call center operations for Navient Federal Guaranteed Student Loan Program Management of client relationship, client deliverable's, and internal, client, and guarantor audits Develop and lead a team of managers, agents, rehabilitation specialists, AWG specialists, and support staff to ensure compliance on all aspects of Loan Rehabilitation, Administrative Wage Garnishment, and Loan Consolidation Programs Accountable for setting and achieving monthly, quarterly, and yearly budgets  Responsible for meeting and exceeding Internal and Client Compliance standards Member of Company Compliance Committee

Overland Park, Ks

 Operational and Client Services responsibility for day to day call center operations for Navient Federal Guaranteed Student Loan Program Management of client relationship, client deliverables, and internal, client, and guarantor audits Develop and lead a team of managers, agents, rehabilitation specialists, AWG specialists, and support staff to ensure compliance on all aspects of Loan Rehabilitation, Administrative Wage Garnishment, and Loan Consolidation Programs Accountable for setting and achieving monthly, quarterly, and yearly budgets  Responsible for meeting and exceeding Internal and Client Compliance standards Member of Company Compliance Committee

Overland Park, Ks

 Managed the consolidation of NARS, Pinnacle, and Integrity Financial Partners during acquisition As a member of the executive team, played an instrumental role in growing business with new and existing clients  Served as initial point of contact for companies key clients including but not limited to Navient, formerly Sallie Mae (Private and Federal Student Loans), Chase Bank Card, Chase Mortgage, Discover Card, Century Link, Citibank, Resurgent Bank, and US Bank Developed and lead a team to serve as the main communication vehicle between Operations, Accounting, IT, and Compliance Responsible for the on-boarding, day-to-day client services operations, project management, and decommissioning of all clients Responsible for internal and client audits

Overland Park, Ks

 Managed the consolidation of NARS, Pinnacle, and Integrity Financial Partners during acquisition As a member of the executive team, played an instrumental role in growing business with new and existing clients  Served as initial point of contact for companies key clients including but not limited to Navient, formerly Sallie Mae (Private and Federal Student Loans), Chase Bank Card, Chase Mortgage, Discover Card, Century Link, Citibank, Resurgent Bank, and US Bank Developed and lead a team to serve as the main communication vehicle between Operations, Accounting, IT, and Compliance Responsible for the on-boarding, day-to-day client services operations, project management, and decommissioning of all clients Responsible for internal and client audits

 Principal owner and V.P. of Client Services for a top 10 national collections firm Developed and Managed the Client Services Department  Responsibilities included the streamlining of processes to meet and exceed client deadlines and requirements Reduce client deliverables owned by Operations so they could focus solely on performance Improved Client Relationships by dedicating specialized Client Services Representatives to Client Performed internal audits, assisted in remediating findings, and ensured all action items were resolved for all clients  Lead in writing and centralizing company SOP’s

 Promoted to Vice President of Operations and managed the contingency collections for the Overland Park site of 500+ General Collection Managers, Unit Managers, Supervisors, Leads, collectors, and support staff for Bank Card, Retail, and Student Loan Clients

Associate Of Arts (A.A.), Business/Corporate Communications

Associate Of Arts (A.A.), Communication, General