Patsy Furlonge Email & Phone Number

Set up and implement new working practices for the new Old Debt Team Working on all historic debt and also dealing with current debts via telephone, in writing and liaising with other departments and external bodies. Working on old debt consisted of tracing, claimants using Experian, CIS, Rent account, locta and CTAX records. Restarting the recovery process when overpayments had been placed on hold or not chased for a number of years. Investigating un-presented or appropriated cheques, via the Control department, Academy records and Paris Income Management software to look to reducing outstanding Housing Benefit Overpayments. Incoming and outgoing telephone call from and to claimants. Payment arrangement Quality checking other colleague work Managing department and maintaining all functionalities. General maintenance of account and allocated work Comino.

Listed skills include Public Sector.

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  Local Authorities Officer

  London Borough Of Hackney