Patsy Hickey Email & Phone Number

Lead a team of 12 across parts, service, and sales, delivering continuous training and support, resulting in 20+% YOY sales growth.Revitalized a declining dealership, driving sales from $1.1M to $5.2M under new ownership in 1.5 years.Negotiate key internal and external contracts and developed incentive programs that motivated the team to exceed quotas. Monitor competitor activity and pricing strategies to maintain a competitive advantage while recruiting, hiring, training, and managing personnel. Propelled monthly parts revenue from $120K to $1.4M by developing inventory management systems that reduced attrition and cut losses from $75K to under $100 /mon.Streamlined operations in receiving, OEM ordering, inventory management, shipping, customer service, and cycle counting to achieve overall efficiency and performance.Coordinated dispatch for two trucks covering KS, scaled daily orders from 10 to 50 within 6 months, and managed end-to-end fulfillment including sourcing equipment, quality checks, contract approvals, and payments. Managed inventory management of yard equipment, filled gaps in district truck coverage, and handled customer service and accounts receivable tasks.