•Ensure high-quality data management through accurate reporting, documentation, and filing systems.•Contribute to program activities and stakeholder engagement, supporting business development opportunities.• Monitor procurement orders, coordinate logistics, and manage staff scheduling for timely project execution.•Assist in developing and refining monitoring tools, and train staff in data quality assessments.•Organize and file project documents and participate in lessons-learned sessions for program improvements.•Coordinate project distributions, field visits, and handle unforeseen tasks as needed.• Support gender analyses, evaluations, and reporting, and participate in data analysis for strategic decision-making.•Support in the development and the implementation of the crisis management plan.•Manage resources and ensure alignment with organizational goals.

•Oversaw overall operations, ensuring effective management of staff productivity and quality control.•Enhanced operational procedures and systems to improve information flow and management reporting.• Managed stock control and conducted regular inventory checks.•Maintained communication with suppliers, retailers, and donors to ensure smooth operations.•Collaborated closely with the Executive Manager to set and implement strategies and policies.•Assisted Project Managers with project proposals, planning, and execution.

•Communicate effectively and accurately relevant project information to the team and donors.•Track the progress and quality of work being performed.•Generate volunteering opportunities based on the needs of the organization.•Ensure volunteers receive proper training and fully understand their responsibilities.•Maintain databases and undertake any other administrative duties.•Arrange the daily schedule for employees.•Ensure quality of all services and processes within the facility.

•Lead the USAID-funded "Mommy Made" Empowerment Program, coordinating with the PACE Team to drive impactful outcomes.•Oversee grant implementation, milestone tracking, reporting, and sales coordination.•Strengthen customer relationships through responsive service and effective communication.•Recruit, train, and develop participants for high team performance.•Organize collaborative events with NGOs and associations, ensuring quality control and program excellence.

•Manage Mystery Shopping Operations for Lebanon and the MENA region.•Network with 45 clients, including luxury brands, hospitality (restaurants and hotels), and retail sectors (automotive, banking), while maintaining high-quality standards.•Update clients' standard manuals to ensure current best practices.•Improve training programs for editors and mystery shoppers.•Oversee the recruitment and training of report editors and auditors.•Coordinate with the scheduling department to profile and train shoppers, ensuring visits are conducted within specified time frames and according to clients' requests.•Validate reports randomly to maintain high-quality standards.•Finalize trend reports, analysis, and research to provide actionable insights.

• In charge of the Mystery Shopping Department for Restaurant and Retail Section • Overall responsibility for team success by agreeing, implementing, and monitoring team objectives & targets as well as ensuring company policies and procedures are being met. • Perform Mystery Shopping Training (Restaurant & Retail)• Perform Editors Training • Identify opportunities for business development• Networking with 35 clients and team which constitutes of 2 full timers and above 250 part timers that perform mystery shopping• Quality Control & Customer Service Oriented• Hold meetings, discuss task delegation and review issues according to the team’s request