Patsy Mccall Email & Phone Number

Jacksonville, Fl, Us

Basking Ridge, Nj, Us

*Manage a portfolio of 30 clients in the telecommunications industry, ensuring their satisfaction and success.*Employ proactive strategies and active listening skills to troubleshoot customer problems, providing timely and effective solutions.*Play a key role in onboarding new customers, ensuring their understanding of contracts, payment structures, and device setups, resulting in a smooth implementation process.*Develop strong client relationships through regular communication and check-ins, utilizing various channels such as phone, email, chat, and Zoom.*Utilize upselling and cross-selling techniques to enhance customer experiences, recommending tailored options to the client needs.*Collaborate closely with multiple solution teams to address customer escalations, ensuring prompt and satisfactory resolutions.*Led team training sessions on new products and services, equipping colleagues with the necessary knowledge to support customer success.*Conduct customer training sessions to maximize their understanding and utilization of telecommunication products, improving their overall experience.*Contribute to problem-solving efforts by providing innovative and out-of-the-box solutions to customer issues.*Demonstrate exceptional organizational skills and attention to detail, effectively managing multiple client accounts simultaneously.

*Assisted with the implementation and management of customer success tools and software.*Coordinated and scheduled customer training sessions and workshops.*Assisted with the coordination of customer events and trade shows.*Using such as Zoom, DocuSign, NetSuite, E-Billing, etc. for different communications*Provided administrative support to a team of case managers, including scheduling meetings, managing calendars, and acoordinating travel arrangements.*Acted as the primary point of contact for customers, fielding inquiries and redirecting as necessary.

*Consistently provided excellent customer service to visitors and callers, ensuring a positive experience and resolving any issues that arose in a timely and efficient manner.*Demonstrated strong organizational skills by managing multiple tasks such as scheduling appointments, managing incoming calls and maintaining accurate customer records.*Utilized effective problem-solving skills to handle unexpected situations and find solutions to customer concerns and complaints.*Proactively identified opportunities to improve processes and procedures to enhance the customer experience.*Maintained a high level of confidentiality and discretion when dealing with sensitive customer information.