Patsy Mcdowell Email & Phone Number

Responsible for training and managing the customer service department.Responsible for customer concerns, orders, and questions about their account. Handle all EDI accounts. Special projects from Management.

Greenville, South Carolina Area

SOUTHERN WEAVING COMPANY Greenville, SCCustomer Service Representative / Sales (2004-2005)Responsible for customer’s orders, and questions about their account. Responsible for handling credit and shipping issues. Set up new accounts in system and manage customer price files, address and credit level changes. Work closely with regional product manager and handle his accounts only.

Greenville, South Carolina Area

Responsible for customer concerns, orders, and questions about their account.Data Control responsibilities for both U.S. and Canada by maintaining price files and setting up product codes. Cross-trained to work both U.S. and Canadian Customer Service. Scheduler Supervisor (2000-2001)Responsible for scheduling production and delivery of custom golf ball orders servicing the US and Canadian Divisions. At the same time worked with outside vendors and managed consigned inventories.• Successfully hired and trained schedulers including annual merit evaluations.• Developed subordinates through a combination of goal setting, rewards, delegation, cross training, and mentoring.• Designed and implemented new procedures to improve the scheduling of outside vendors. Results included a 50% reduction in overhead costs, a 20% productivity improvement while at the same time increasing volume by 25%. Significantly, all displaced associates were relocated within the company. Customer Service Representative (Special Projects) (1998–2000)Worked with Customer Service Manager and Operations Team on special projects.• Implemented procedures for custom golf club orders with an outside vendor resulting in a 20% error reduction.

Greenvile, Sc

Responsible for opening and closing store daily and making schedules for all employees. Balanced daily sales reports and made store deposits. Was a key holder and answered alarm calls at all hours.

Greenville, South Carolina Area

Sales ManagerClick to edit company nameIvey's Shoe DepartmentClick to edit position time period, followed by position location nameMarch 1976 – March 1987 (11 years 1 month)Click to edit position descriptionExtensive experience in retail shoe business beginning as a salesperson and floor leader and completing career as a senior manager.• Received 5 promotions within 8 years.• Managed, hired, and successfully trained sales people.• Dealt effectively with customer concerns.• Developed and trained upcoming managers.• Successfully completed company management training program.• Received “Manager of the Month” twice.

Extensive experience in retail shoe business beginning as a salesperson and floor leader and completing career as a senior manager.• Received 5 promotions within 8 years.• Managed, hired, and successfully trained sales people.• Dealt effectively with customer concerns.• Developed and trained upcoming managers.• Successfully completed company management training program.• Received “Manager of the Month” twice.

Accounting

Business

Business

Studied business