Patsy Mercuri Email & Phone Number

Xenia, Oh

Manage all aspects of business operations and provide personal assistance to the company president.

I work with volunteers in their communities to develop strategies for their Relay For Life events that will allow them and their event to reach their fullest potential.

to Funeral Directors, staff and the families that we served. Responsibilities included; creating funeral contracts, filing of death certificates, life insurance claims, accounts receivable, collections, daily bank deposits, reconciliation of petty cash and oversight of all accounts payable for all four locations and notary public. Demonstrated proficiency in Microsoft Office.

Responsible for all aspects of the Business Office, including; resident billing and accounts receivable/payable, payroll, HR, departmental budget, front desk operations, head of transportation department, including maintenance of fleet vehicles and in-house telecommunication system, supervised staff of 8 receptionists, 1 dispatcher and 14 drivers, scheduling for my staff, represented my departments for corporate and resident meetings, maintained resident and department head meeting minutes, acted as mediator for resident conflicts and assisted all other departments as necessary.

This was a home based day care that I established to provide my family with the flexibility of a stay-at-home mom, while maintaining a steady income.

Responsibilities included; direct customer service, atm reconciliation, new accounts, sales, consumer loan origination, preparing loan files for loan review board, micr encoding, notary public, ach and wire transfer, TDD operator.

Handled customer inquiries, research and problem resolution.

Career Development, Business Administration, Management And Operations

Diploma, Co-Op