Patsy O'Shea Email & Phone Number

Sydney, New South Wales, Australia

Exceptional client relations and customer service skillsOutstanding Communication skillsOutstanding CRM and Database managementReporting, Information sharing and End to End reporting.Empathetic ListenerExcellent Time Management skillsTalking with constituents on a daily basisMaintain relationships with constituents, stakeholders and peers

Collect deliveries from stores and restaurants.Delivery products to customers in a timely mannerEnsure orders are delivered on timeProblem-solve and trouble shoot on the spotProved exceptional customer service

Exceptional complaints handling skills which better serves my customersEffective letter writing skills which outline reasons for a decisionEffectively communicate with my team, manages and stakeholders via email, direct message or over the phoneExceptional Time management skillsEffective facilitator who has trained more than 300 staff members in their.

Effectively identify our customers’ needs and address them accordinglyEffective stakeholder engagement and management across NSW and nationally, where required.Exceptional Negotiation and Rapport building skillsExceptional complaints handling skills which better serves my customersValued team member

Call listening to identify customer experiences and the companies’ behaviours are being adhered toCall customers and gain an understanding of why they had a poor experienceCalibrate finding per team and business unitHave weekly meetings with Team Managers to provide insights of what is working and areas of opportunityPresent findings to all Team and.

Ensure New Business and renewal policies were sent outUpdate and maintain Policy system with payments and cancellationsSupport Business Unit managerArrange and organise weekly team manager meetingsMaintain stationary stock levelsOrdering

Conduct weekly team sales meetingCoaching and mentoring a team of 12Performance management of teamCall listeningAssisting in the recruitment of new employeesDaily Operational tasksMaking effective decisions in the best interest of the departmentEncourage and motivate staff to reach daily targets

Taking inbound sales and service callsObjection handlingEffectively manage escalated complaint calls from staffCoaching and trainingEncourage and motivate staff to reach daily targets

Taking inbound sales and service callsObjection handlingCoaching and trainingAchieved and maintained sales targets and KPI’s