Patsy R. Email & Phone Number

Greenhills Nsw

• Administration functions managed by the Centre Systems Support team in line with Pacific Smiles Group policy, processes and values and within appropriate SLA timeframes• Provide support to the Field Operations Team in 130 clinics Australia wide• Monitor trends identifying issues, risks or opportunities – using these trends to adapt service delivery and to work collaboratively to embed knowledge across the organisation • Health Fund complaint management, in line with Pacific Smiles group policy key • Respond to field support inquiries via our Zendesk platform within the agreed SLAs• Contribute and maintain a culture that is consistent with the Pacific Smiles Group vision, purpose and values • Build and maintain productive working relationships with key stakeholders and indicate effective constructive working relationships.• Work collaboratively with key stakeholders to help the business achieve it’s goals • Collaborate and consult effectively across all relevant business areas to identify and ensure successful delivery of initiatives Key Performance Indicators (KPI’s): • Knowledge sharing and mentoring with wider members of Pacific Smiles Group • Feedback from stakeholders indicating effective and constructive working relationship• Project manage agreed improvement initiatives, collaborating with key stakeholders to ensure successful implementation and business adoption Key Performance Indicators (KPI’s): • Effective systems and processes are in place and operating

Maitland Hospital Dental Clinic

• Provide supervision, mentoring and direction to Dental Assistants and Administration officers (up to 28 x staff members)• Provide a high level of clinical dental assistance within prescribed standards of infection control and patient safety ensuring that risks are minimised.• Communicate decisions involving reassignment of dental assistant and admin officer duties and/or roster changes.• Perform high level administration duties to ensure the effective and efficient functioning of the dental clinic.• Organise operators’ appointment books and book patients off appropriate waiting lists for 12 x chair clinic.• Prepare clinical reports in collaboration with the Clinic Manager• Provide leadership to supporting staff that reflects the direction of the general manager and the clinical director.• Maintain a high level of customer service within designated dental clinics.• Roster staff on a rotation• Deal with staff and patients’ complaints• Ensure staff are following infection control policies and procedures • Ensure workplace safety and work health and safety issues are completed• Do monthly work health and safety inspection and safety walk• Organise operator appointment books.• Manage waiting list• Manage staff leave• Stock ordering• Conduct meetings• Defuse and resolve conflict situations• Monthly rounding with staff• Annual peer reviews with staff• Complete mandatory reporting of incidences• Assisting the Dental operator• X-rays & organise for x-rays & referrals• Scrubbing & sterilisation of instruments• Infection control/disposal of sharps & clinical waste• WHS representative • Administrative duties/computer skills/data entry/operate office equipment• Scheduling patient appointments/explain dental procedures • Work to a rotating roster• Work health and safety representative for lower area health sector

Bachelor Of Health Science, Health And Wellness, General, 1St Year

Certificate Iv In Dental Assisting Oral Health Promotion, Dental Assisting/Assistant, Certificate Iv

Lifestyle Food And Wellness Coaching, Health And Wellness, General, Certificate

Medical Business Administration Cert Iii, Business Administration And Management, General, Certificate Iii