Technical Operator Staff Iv (Lead Operator Analyst)
Provided first level support of incoming help desk tickets and assigned to appropriate specialist.Interacted with personnel to ensure applications functioned per requirements to ensure daily, monthly and annual productivity.Monitored safety of employees by providing clear and concise instructions for operations and maintenance of hardware.Performed inspection walk throughs to ensure safety guidelines were followed.Maintained a large scale multiprocessing production computer system and monitored system performance, initialization and availability.Analyzed abnormal conditions in the operations area and initiate Discrepancy Reports.Supervised the operation of computer hardware and software systems; including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.Prioritized and managed heavy work flow without direct supervision.Prepared monthly reports for upper management to show metrics of all department software and hardware activities.Developed training materials and procedures for incoming personnel.
