Patsy Staub Porter Email & Phone Number

Controlled a portfolio of 9 challenging commercial clients. Organized broad based client support for 30+ remote locations. • Collaborated with internal and external clients to establish, document, execute, and communicate plans for remarketing client vehicle inventory.• Led deployment of new web based administrative process at 4 locations and assisted with 15 locations. Trained staff on site and continued remote support.• Built individual collection systems with Accounts Receivable Dept for two specific clients and researched collection issues.

Manheim, Pennsylvania, United States

Directed planning and production of monthly, quarterly, and yearly promotions and sales events. Maintained accountability to each customer for inventory, storage, staging, and presentation. Acted daily as point person and decision maker for all types of customer contact and problem resolution. Held responsibility for bi-weekly contact with clients to resolve aging receivables.• Implemented and monitored specific program elements to conduct business for several major customers and ensure compliance with company requirements and goals.• Optimized internal efficiencies by promoting cross training, maximizing employee productivity, and initiating changes from corporate office.• Increased major wholesale customer business 216% in a 2-year period.• Built and sustained customer relationships with primary auction customers. Earned varied client monthly and yearly awards.• Redefined job description and performance evaluation methods for approximately 50 positions.• Completed quarterly assignments for internal training programs on topics such as Leadership Fundamentals, Managing Inclusion, Principles and Qualities of Genuine Leadership, along with other management and application specific programs.