Patsy Stiff Email & Phone Number

7250 Campus Drive, Colorado Springs, Co 80920

Managing enterprise-wide projects focused on financial improvements, efficiency, and maximizing positive outcomes for members.

Colorado Springs, Colorado

Selected, based on extensive program and project management experience, to support high-visibility, mission-critical transformation projects that impacted operations across enterprise. Prepared and maintained detailed process documentation. Defined metrics based on manager and director input to guide project planning and implementation.Sponsor Correspondence Project:• Increased sponsor correspondence 68% by managing 18-month effort to transform manual core program to digital process in cloud-based technical solution for 24M letters exchanged annually between sponsors and children.• Delivered project on-time and within quality standards, achieving 50% decrease in letter processing time.• Cultivated strong relationships with diverse range of staff in 28 field offices, gathering input on user needs at country, sponsor, and children levels, and championing field needs at headquarters level.• Directed work of contract graphic designer to produce over 800 letter-writing templates based on 6 designs with culturally-relevant content by acting as liaison with vendor to navigate several changes in technical specifications.Global Marketing Engagement Team (Emerging Markets):• Supported 6 director-level project teams by collaborating cross-functionally.• Observed current state by utilizing Gemba Walk methodology and conducting 75 staff interviews on processes, work flows, and system utilization.• Interpreted raw Excel data for executive-level summary and presentation, enabling future process optimization.

Overland Park, Kansas

Promoted to target and implement operational efficiencies in project management, financial management, and SME development at enterprise level. Reported directly to executive vice president and business support team of department with 1.1K employees in 10 directorates. Evaluated business needs, operational requirements, potential issues, and desired end-states to produce project workflows. Managed process to separate budget, forecast, and funding authorizations for network project operational hand off.Capital Asset Management:• Improved efficiency 30% by collaborating with internal developers and stakeholders to create department-level tool, providing ability to track funding forms and approvals as budget grew from $600M to $2.5B.• Secured $35.5M in additional credits from major vendors, including Samsung, Alcatel, and Lucent, by defining related processes to manage credits and discounts totaling $935M.• Prepared for Sarbanes-Oxley audits by presenting internal training to enforce controls and reduce forecast and budget variance, including examination of purchase orders and statements of work.Enterprise-Level Projects:• Deployed PeopleSoft and Clarity PPM by providing process expertise throughout planning, testing, and vendor change management implementation and training.• Increased data accuracy for system reports by acting as department budget lead and advocate.• Authorized user levels by tracking training completion for over 250 staff members.• Increased issue resolution by advocating for screen changes, remote access, and other technical concerns.Process Training:• Developed learning library as organization grew 64% globally by defining and communicating procedures for project management, funding approvals, requisitions over $250K, expense procurement, forecasting, and time tracking.• Deployed training to 550 staff members by developing video modules and hosting Q&A sessions.

Organizational Leadership

I was selected by Executive Leadership to participate in a year long Leadership Program. I graduated with a certificate of excellence.

Project Management

Project Management Certification Candidate.

Certifications, Lean Six Sigma Green Belt, Office Management