Patsy Williams Email & Phone Number

Philadelphia, Pennsylvania, United States

Update and repair studednt issued laptops

Philadelphia, PA

• Provide first level telephone technical support to Internal Cigna employees having computer issues.
• Provide telephone assistance to external Cigna customers having issues on the myCigna.com website.
• Provider telephone assistance to Cigna clients for Cigna websites for Providers, Brokers and Employers.
• Troubleshoot and resolve cases submitted through the Online Helpdesk and assist technicians with issues.

Horsham, PA

• Provide a full range of customer service for Comcast Business high speed internet, video, and telephony products in a prompt, efficient and professional manner.
• Advance knowledge of PC/browser/e-mail/personal webpage/connectivity/firewall/router and hub problems and provide customer education to same.
• Demonstrate listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.
• Communicate courteously and pro-actively to learn customer’s short-term and long-term needs and understand issues from customer’s position. Recommend products or services to promote customer focus in employees and.
• Possess an excellent knowledge of windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating connectivity technologies. Diagnoses PC hardware, software, operating system and cable.

Handle escalated issues regarding claims, benefits, eligibility and pharmacy issues from employers

inbound calls regarding medical claims, benefits, enrollment and eligibility

Assistant to Director of Streets programs

Cybersecurity Proficiency Certificate I, Cybersecurity

Associate Of Science - As, Cyber/Computer Forensics And Counterterrorism

Activities and Societies: Alpha Alpha Theta Honor Society Phi Theta Kappa International Honors Society Computer Science Team Member

Associates Of Science, Computer Electronics

H.S. Diploma, Vocational