Patsy Haines, Pmp Email & Phone Number

Fort Worth, Texas, Us

New York, Ny, Us

Dallas-Fort Worth, Texas, Us

•Helped bring Airport/Financial Systems Projects to PCI/GDPR/PII Compliance, ensured they met AA Security Standards and pass the annual AA Audit by Gov auditors•My Airport Agent Squads won the 2019 CISO CUP Winner Award for helping to improve Cybersecurity across AA.•Prepared budgets/established estimates/schedules•Managed DXC requests•Managed Disaster Recovery preparedness and documentation•Provided infrastructure oversight, doc, and coaching•Managed Infrastructure and Dev requests with our MSP, DXC and facilitated many impl/trouble calls with AA/DXC•Managed an Infrastructure team to upgrade multiple EOSL s/w and h/w envs and technology upgrades to support the AA strategic direction •Managed a team of engineers responsible for building WebSphere, Windows, tcServer, Linux envs on VMs or Physical servers with Oracle RAC/SQL DBs•Added F5/NGINX for Load Balancing and Dynatrace Tools for performance tuning the infrastructure•Assisted in the coordination of the initial Cargo SOA impl. Prepared runbooks and worked with the AA Teams and MSPs maintaining systems located in AA PHX, Dallas, Plano, and Tulsa Data Centers using Agile and Scrum with Rally Tools. Managed the client relationship, reporting to upper management, providing status updates, coordinating requests, risk monitoring and control, communicating with the dev team and the overall project plan using sound project management methodologies.•PM for the Employee PC Purchase System, a web application that was developed to facilitate the international rollout of the PC purchase program for American employees •American Airlines - PM for the Applicant Tracking System, a web application that was developed to support the AA HR People Selection Center which enabled relocating the recruiting resources into a single location to handle the initial screening and phone interviewing of their job applicants.

Charlotte, Nc, Us

Sr. Project Manager assigned to the LandSafe Turquoise Reporting, Ad hoc reporting, and the LandSafe Business Continuity/Disaster Recovery Project in addition to managing the TRS Transaction Repository, from which reporting is sourced, the Pricing Integration Project, and site manager for the PeopleSoft Implementation Project. Responsibilities include reporting to upper management; issuing weekly status reports, coordinating requests for enhancements, risk monitoring and control, communicating proactively with the development team to discuss system requirements, design and implementation constant communication with customers and the overall project plan using sound project management methodologies.

Sr. Project Manager assigned to the Nationstar Mortgage Corporate Systems Team supporting the Human Resources, Payroll, and IT Business Units. We implemented the new HRIS / Payroll Enterprise V4 Application with an aggressive project schedule by year-end. I managed the implementation of the Kronos Timecard Edit Time-off-the-Clock Reporting Application which achieved the goal of reducing time-off-the-clock reporting to 5% corporate-wide six (6) months early. Responsibilities include managing the client relationship, reporting to upper management; issuing weekly status reports, coordinating requests for enhancements, risk monitoring and control, communicating with the development team and the overall project plan using sound project management methodologies.

Irving, Tx, Us

Performing controls assessment, controls documentation, test plan development and controls auditing of revenue management processes for TXU-Energy Customer Care to ensure compliance with Sarbanes- Oxley Act Sections 302 and 404 (Financial Reporting and Assessment of Internal Controls). Scope of work included conducting interviews with stakeholders, subject matter experts, end users and process control owners as well as working closely with external audit firms to establish testing parameters, statistical calculation methods and success criteria.

Performed the PMO role for The Feld Group for the Frontplane Performance Measurement Reporting System project in support of their IT methodology for how IT departments should be run. Responsibilities included generating and maintaining the project plan, keeping tasks on schedule, monitoring change and risk management, facilitating meetings, creating the weekly status report, and reporting to management. Helped define requirements for features in the Frontplane application. Worked closely with the QA testing team to map the requirements to ensure thorough testing of the application. Acted as liaison between the QA and Development teams. In addition acted as the business analyst and assisted the QA team with testing.

Dallas, Tx, Us

Liaison between the customer (9-10 people) and the development project manager and team (8-10 people). Implemented a new commission system which was comprised of incorporating the new 3G EDW data feed which will allowed commissions to be paid on 3G technology; incorporating Compensation plan as defined by the B2B Sales channel. Presentations to upper management; issuing weekly status reports, coordinating requests for enhancements, taking part in the daily calls with the development team to discuss system requirements, design and implementation; constant communication with customers, inspection calls, and the overall project plan. Manage the Commissions Project Team, a cross-functional remote team of 50 resources including Commissions, POS, and offshore developers, which was part of the new AT&T GoPhone product launch in May 2003. The technology included Rational Tool Kit, Siebel CRM, Oracle, Cold Fusion, Business Objects, UNIX, and extensive use of eRoom for collaboration.

Acting Program Manager and Sr. Project ManagerBusiness Development / PMO: Coordinated and supported business development for the Dallas Development Center. Responsibilities included accompanying sales managers on customer calls and providing technical information concerning our core competencies. Proposals and statements of work were generated following our Project Office standards. Other responsibilities included assigning individuals to assist on customer calls and reviewing, scoping, and sizing proposals such as Internet, Portal, CRM solutions, before they were submitted to the Project Office. Developed a matrix for tracking project office information for use by the other Development Centers that was adopted in the Dallas

Hanover, Md, Us

Project Manager for a project to bring a division of the Capital One Financial Institution to Y2K compliance within a four (4) month lead-time. The project also included developing and implementing the on-going maintenance process and developing and coordinating the Zero Day Plan, the Events Management Committee, the Communications Committee, and the Freeze Exception Committee. The technology used was MS Access, MS SQL, Seagate Info Reports, and MS Visual Basic. Responsibilities included educating the IT and MIS personnel in the Y2K compliance process, adapting the corporate methodology to the local environment, creating and executing a detailed project plan through the inventory, assessment, renovation, testing, implementation, and maintenance phases, mitigating risk, conducting user training, and ensuring the entire process was well documented.

Technical Area Manager for a team of Lotus Notes and Web developers in the development and support of commercial and government projects. Responsibility for an overall budget up to $5 million dollars. All projects followed either the Traditional Full Life Cycle or Rapid Application Development methodologies at SEI Level III compliance. Projects included: developing and supporting the award winning Glenn Asset Management Information System which integrated: Lotus Notes, GroupWare, MapInfo Geographic Information System, Oracle Relational Database, A-Series Database, InfoPump Database Connector, Lotus Notes ViP, and Harvard Graphics; analyzing the production environment for a large Dallas Long Distance Telephone Company and providing suggestions for improvement and documenting the methods and procedures; developed the OPM Open Season Web Site, developed the NIH Office Of Science Education website.

Project Manager/Business Information Systems, Analyst/DeveloperDesigned and programmed the Cargo Booking, Tracking, and Revenue Management System which realized substantial productivity savings and saved the company from purchasing a $200,000 system. Developed various Microsoft Access Database applications (Inventory, Group Sales, Airline Incidents). Provided Novell NetWare 3.12 support for a user base of 100. Provided DOS, Windows, and Mainframe operating systems support. Provided user training in office applications. Provided hardware support for 100 PC workstations. Supported two mainframe applications, communications gateways, and the network topology (token ring wiring closet).

Rochester, New York, Us