•Website UX Manager: Facilitated and managed IT projects that enhanced the Web User Experience by communicating and collaborating with management and third party technical personnel. Gathered information from multiple sources to restructure website item categories and managed web content; corrected broken links through testing and resolving defects. Presented and documented all outcomes to the Management Team.•Data Analyst: Critically evaluated and transformed data to schedule and execute system price updates. Resolved system pricing errors by analyzing all factors before implementing solutions. Facilitated Sales Meetings and addressed action items that required system updates related to inventory records, pricing/sourcing, and website visibility.•Process Improvement: Constructed policies and procedures by developing flowcharts to assess current processes and requirements. Collected User Stories to streamline and modify system interface. Evaluated business requirements to produce a new training program and materials for Customer Service Personnel.•Client Liaison/Relationship Manager: Analyzed account metrics to maintain strong relationship with key clients. Evaluated, coordinated, and processed transactions to ensure timely delivery of goods, expediting delivery when required. Worked closely with Sales Managers to support and complete their requests and provide training as needed.•Strategic Purchasing: Considered all aspects of vendor relationships before purchasing goods for customer demand. Collected data to complete customer claims related to shipping errors, product defects, pricing errors, and damaged goods.

Prioritized, coordinated, and accurately processed transactions (99.46% accuracy rate) to meet critical deadlines. Managed workload to average 18.5% productivity increase on a monthly basis. Completed daily quality checks and ensured approx. 1 million dollars entered the market in a timely manner on a bi-weekly and monthly basis.Created and implemented new process maps for reporting and tracking processing errors by collaborating with key personnel. Subject matter expert known for handling plans that required attention to detail and complex transactions. Trained and mentored new/less experienced crew members.

Worked individually and as a team to maintain high levels of customer satisfaction by processing banking center transactions. Averaged a 99.5% processing accuracy rate and cross sold bank products.Teller Proof Work Champion: reconciled and reported daily balances by identifying root causes for Teller Differences. Trained and coached co-workers by ensuring compliance to regulations and communicated areas of improvement. Prepared all transactions and interoffice mail for daily delivery.