Santoshi Pattem Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Founded an incubator focused on building socially conscious businesses and products.◦ Led through major challenges of COVID pandemic to launch several business lines and products [www.sanghamitra.com], e-commerce website [www.sanghamitra.store], partner platforms [www.digitalnalanda.com] and expansion to multiple locations.◦ Managed a portfolio of partners from diverse fields like music, publishing and education focused on empowering marginalized communities.◦ Led strategic and technology consulting project to launch a digital learning platform for partner organization, currently used by 12,000+ students. [www.digitalnalanda.com]◦ Created and launched social media and marketing campaigns for the incubator and several product lines in e-commerce business.◦ Built an ecommerce store to manage online orders, logistics and customer relationships [www.sanghamitra.store], also built incubator site [www.sanghamitra.com].◦ Managed international team of artists, makers, students and professionals to build an environment that enables rapid upskilling, training and personal development.

Greater Salt Lake City Area

Career strategist and organizational transformation coach.◦ Coached career ambitious professionals to successfully navigate career and life transitions.◦ Coached managers to be effective leaders, and build amazing teams and companies.◦ Conducted online and live Workshops on Employee Empowerment, Leadership and Work-Life Integration.◦ Developed marketing and social media strategy to deliver value through free and paid services, built and ran company website.

Delivered several strategic HR and business initiatives for a learning technology company.◦ Launched the company’s first ever customer and employee training facility, within a short deadline and budget. Engaged real estate agent, scoured properties, managed communications, finalized 3 year lease contract. Managed vendors for facility, internet, AV equipment, furniture, and launch. ◦ Created new interview processes and skill maps to match job requirements to candidate experience. Devised new interview questions to tease out depth of knowledge and skills for recruitment.◦ Developed a new functional competency framework, expertise levels, and diagnostic assessments for customer facing teams.◦ Developed new onboarding training in product and processes for new Account Managers and onboarding plans for business development, MRR and AM positions in the US and UK.

Founding member of account management department, helped transform customer success and sales operations of small, growing company resulting in significant revenue generation and multiple promotions. - Transformed siloed operations across tech, product management, business development, and customer service by introducing improved communications and documentation processes. - Created sales pitches based on product differentiation by researching market verticals and competitive landscape. Created several versions of product demos (1hr, 30min, deep dive, particular features) to match customer engagements and drove SaaS product adoption. - Developed metrics to understand customer behavior and KPIs to drive adoption. Improved customer issue resolution by studying product data collection and processing. - Represented company at several trade shows, managing booth setup and logistics.

Greater Salt Lake City Area

Delivered high quality service and pitched new org building projects (not in job description), adapting to several management changes in a fast-paced environment in a legally sensitive healthcare environment.• Ensured optimum utilization of products, drove customer satisfaction via high quality service.• Developed new training modules for customers and internal employees.• Built excellent working relationships and collaborations with team members (customer service reps, content developers, software developers)• Pitched training documentation projects to higher levels of management, including CEO.

Salt Lake City

- Sutter Physician Services: resolved customer issues and request related to insurance coverage and logging interactions.- Quality Assurance Specialist for Waterford Institute: testing quality of proprietary software.

- Worked towards maintaining current knowledge of trends in Human Resources from online sources like Society for Human Resource Management, Society for Industrial and Organizational Psychology and Workforceweek.com.- Worked actively on building a professional network by attending networking events and through LinkedIn.

- Taught students essential reading and writing skills and tutored undergraduate students as a part of an initiative to help them succeed at the university and improve the percentage of graduates.- Attended classes and generated reports based on interaction with students and professors to track academic progress of students enrolled in the Scholar's academy.Department of Psychology, MTSU - Worked as an editor for electronic Newsletter in the Department of Industrial and Organizational Psychology. Used MS Publisher to develop a new e-newsletter format and for editing content on the newsletter. - Other responsibilities included working with Professors in the Psychology Department in their research programs by conducting experiments, developing and administering surveys and data analysis.

State Farm, Organizational Development (OD) Consultant team- Consulted with leadership to review and guide future diversity and inclusion initiatives.Tennessee Center for Child Welfare, Training and Development Consultant team- Evaluated e-learning technology, delivered blended training model for adoptive parents.Shuttlemax, Job Analysis and Performance Appraisal Consultant team- Laid the foundation for future selection, training, and retention strategies for travel startup by performing job analysis and creating performance appraisal system.Davidson’s County Sheriff’s Office, Nashville, MTSU Consultant team- Used data from employee satisfaction survey to improve and guide future initiatives.

- Standardized client training materials and trainer’s guides to match client training requirements- Engaged with stakeholders (sales trainers, clients and customers) to gain first hand understanding of financial products, services and training to ensure that training materials met all stated objectives.

- Responsible for selection and recruitment of software and sales professionals including pre-employment screening, induction of new hires and tracking requirements of departments.- Worked on preparation of appointment letters, salary calculations, leave and attendance and updating the Human Resource Information System. Coordinated quarterly performance appraisals and organized training activities.

- Conducted a thorough analysis of the training process including training needs identification, scheduling and coordination process of training programs, role of training initiatives in employee performance evaluation, and provided recommendations for improving the process.

Master Of Arts, Industrial And Organizational Psychology

Proud to have graduated from a top 10 I/O Psychology program in the United States. Master's thesis: "The Correlation of Vocational.

Masters In Business Administration, Human Resource Management

Bachelor Of Commerce, Badruka College Of Commerce