Tier 2 Support Squad Lead
Ottawa, On
● Managed a team of ten tech-savvy team members; Acted as a resource person, mentor and role model to a “squad”, built a constructive work environment and sense of culture by fostering positivity, growth and inclusiveness via Slack groups, off-sites, stand-up meetings and 1-1s.● Day-to-day involving scheduling, coaching, performance/change management, project and task delegation and beyond for each individual contributor based on areas of opportunity and current team dynamics through our… Show more ● Managed a team of ten tech-savvy team members; Acted as a resource person, mentor and role model to a “squad”, built a constructive work environment and sense of culture by fostering positivity, growth and inclusiveness via Slack groups, off-sites, stand-up meetings and 1-1s.● Day-to-day involving scheduling, coaching, performance/change management, project and task delegation and beyond for each individual contributor based on areas of opportunity and current team dynamics through our weekly individual and group interactions.● Worked alongside fellow leads and teams across multiple time zones: Conducted weekly meetings, discussion/focus groups, communicated company guidelines and standards to ensure unity and quality amongst team members.● Developed formal job guidelines and expectations, training and onboarding material and other written documentation for the Technical Merchant Support Role during a time of growth to be used by the entire team. ● Participated in the interviewing processes for the Technical Merchant Support Team; Took part in recruiting and hiring of both internal and external and external candidates. Show less
