Donna Patterson Email and Phone Number
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BACKGROUND SUMMARYAs a change management expert with more than a decade of leading global IT teams and contractors in seven-figure initiatives, I have the breadth of knowledge critical to implementing technology advancements toward driving business objectives. My IT expertise allows me to maintain organizational stability while integrating new technical solutions in networking and data center operations, process development, research and development (R&D), financial optimization, and engineering. I am noted for my strong transversal collaboration in steering efficiency and service delivery. A certified Information Technology Infrastructure Library (ITIL) expert, I excel at minimizing and resolving problems, meeting all organizational and legal audit requirements, and coordinating IT activities to ensure data availability and services with minimal downtime. I have a strong sense of initiative, decision-making, and organization, and excel at research and problem solving while creating clear goals and strong project plans.FEATURED STRENGTHSProject Management ♦ Process Engineering ♦ IT Infrastructure ♦ Technical Solutions ♦ Risk Management ♦ OperationsSystems Analysis ♦ Information Security ♦ ERP ♦ Compliance ♦ Business Applications ♦ Organizational DevelopmentNOTABLE ACHIEVEMENTS ★ Recently at Sanofi, I initiated a pilot program to create a user-friendly global process to onboard and track new countries/sites which improved information gathering by 30% and turnaround time by 50%. ★ I moved budget management to excel spreadsheets using SAP to align actuals and met regularly with department heads to review and adjust spend strategies. ★ I coached and delivered advanced technology training to a group of support personnel, reorganizing them into a highly skilled US Desktop and LAN Services Team. I am excited to be a pioneering woman in technology and would be happy to connect with you to share personal and professional IT experiences and knowledge.
Infinitt North America
View- Website:
- infinittna.com
- Employees:
- 72
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Project ManagerInfinitt North America Oct 2019 - PresentPhillipsburg, Nj
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Director Of ItCurrently Seeking New Role Jul 2019 - Oct 2019 -
It Director, Service Delivery - TransitionSanofi May 2018 - Jun 2019United StatesFor this role, I was brought on board as IT Project Manager to organize and train a global IT Service Management Team for a major ServiceNow Project. As such, I delivered leadership and direction during each phase of the project while coordinating with global finance to stay within budget restrictions. I managed the documentation, audit, and remediation efforts for the GxP quality guidelines. My successes included:• Operated across all projects and the SMO Team as Audit Coordination Project Manager, ensuring Teams were working together to share information, meet timelines, and complete organizational objectives.• I liaised with ITIL process owners to update and produce quality documentation and on-time delivery of the ITIL process redesign and operating standards.• I was able to reduce the turn-around time from three weeks to two business days in oversight of all US IT Service Management (ITSM) access requests during the critical support/go-live project phase. • I also reduced the knowledge article publication time from 2 weeks to 4 days by providing direct knowledge module training to the IT Team, which enabled them to self-develop and publish. -
R&D Planning, Resources, And Portfolio Officer - North AmericaSanofi Jan 2016 - May 2018United StatesI worked with Global Finance to plan, develop and implement a regional process for contract management and procurement which included communicating with current and new clients to assess their changing needs, review budgets and implement beneficial financial adjustments. My successes included:• Communicating with my partners to ensure buy-in when reviewing existing budgets, assessing challenges and identifying potential savings. We were successful in meeting the new budget within 3% of allowances. • I negotiated with the Corporate Finance Team to increase the budget after a data-based needs assessment.
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Business Solutions Leader - Global Digital Design (Gdd) & Emerging RegionsSanofi Jan 2014 - Jan 2016United StatesAs Business Solutions Leader, I coordinated and managed a global portfolio of applications for each area supported by the Global Information Systems (GIS) Team. My role centered around identifying and partnering with a lead regional contact to define a list of applications to publish to a central database. I then conducted further assessments and interviews to determine criticality while monitoring service reports for potential problems.My successes included:• Reducing critical application time by coordinating directly with customers and IS partners to determine KPIs and reporting structure in advance, enabling on-target vendor agreements, accurate hardware, and personnel costing.
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Global Head Service Delivery - Business ApplicationSanofi Jan 2011 - Dec 2013United StatesMoving up to Global Head Service Delivery, I facilitated the shaping of the Business Application Service Line (BASL) goals and requirements as a key member of the BASL management team, ensuring service delivery was in alignment with strategic business goals and company values. I researched, tested, analyzed and validated business applications toward meeting clients’ needs, and collaborated across departments and levels to identify gaps and define process improvements that resulted in enhanced customer service, increased productivity, and the highest quality within regulatory compliance and best practice standards. My successes included:• Completing 75% of the costing, service definition, and documentation for BASL service management, and leading 80% of the BASL team to complete Service Management training
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Head Of Desktop And Lan Service (Dls) - North AmericaSanofi Jan 2006 - Jan 2011United StatesI started my career at Sanofi leading the Service Desk, Desktop, LAN, LAB Support Team’s Research and Development (R&D) business unit for North America as the North America representative for the Global Head of DLS. I worked with our customers to collaborate on solutions and initiatives.
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Service Lan/Wan Analyst Team LeadPfizer Jan 1997 - Jul 2005United StatesWhile at Pfizer, I directed the daily operations, networking, projects, telephone support, and system changes for all network and server equipment. I regularly coordinated with colleagues across the region to maintain data communications between sites, resolve problems, and implement changes and upgrades. My successes included:• Increasing T-1 circuit use efficiency by 17% after an initiative to merge several T-1 channels into new trunk groups.• Improving network availability and response by more than 50% after upgrading the existing Thicknet Network.
Donna Patterson Skills
Donna Patterson Education Details
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State University Of New YorkBachelor Of Science (Bs) In Computer Science -
Master Of Science (Ms) In Management Of Information Systems
Frequently Asked Questions about Donna Patterson
What company does Donna Patterson work for?
Donna Patterson works for Infinitt North America
What is Donna Patterson's role at the current company?
Donna Patterson's current role is Project Manager at INFINITT North America.
What is Donna Patterson's email address?
Donna Patterson's email address is do****@****ast.net
What is Donna Patterson's direct phone number?
Donna Patterson's direct phone number is +171735*****
What schools did Donna Patterson attend?
Donna Patterson attended State University Of New York, University Of Phoenix.
What are some of Donna Patterson's interests?
Donna Patterson has interest in Education, Poverty Alleviation, Human Rights, Animal Welfare, Health.
What skills is Donna Patterson known for?
Donna Patterson has skills like Itil, Change Management, Cross Functional Team Leadership, It Operations, Project Management, Service Delivery, Vendor Management, Quality Assurance, Information Technology, Business Continuity, Team Building, Computer System Validation.
Who are Donna Patterson's colleagues?
Donna Patterson's colleagues are Deborah Reed, Matthew Reeder, Michael Ward, Darren Leonard, Jessica Barends, Kathryn Higgins, David Yoon.
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Donna Patterson
Greater Philadelphia4desu.edu, gmail.com, desu.edu, wilsoncenter.org -
Donna Lyon
Riverside, Nj2gmacm.com, ally.com3 +172474XXXXX
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Donna Patterson
Tucker, Ga4yahoo.com, hotmail.com, gasoc.com, opc.com2 +177086XXXXX
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