In July 2018, Pierbridge was acquired by Wisetech Global. As part of the alignment with the the Wisetech Way the company was transitioned from Jira to PAVE (Productivity Acceleration Visualisation Engine), a module of the flagship WiseTech product CargoWise One.Along with the change in tooling, I was asked to lead the Pierbridge development team from a PAVE perspective. The responsibilities of this role require daily collaboration with cross-functional peers, ensuring that the development team have sufficient detail from the Product Management team and that the Product Management team are technically informed sufficiently to carry out roadmap prioritisation. This involves regular assessment of incoming support cases and statements of work, liaising with internal and external Product Management and Services roles to understand customer needs and key tasks as well as current and proposed user journeys. These activities help to ensure that the development team is deployed in the most efficient manner, and thus deliver as much value as possible.

After the creation of a satellite office in Vantaa, Finland initially to focus on R&D, the remit of this team changed to deliver a “Community Management Console”, a product that would allow Partners to create and manage their own instances of Transtream. I received a role change to account for ensuring that the UX Flows and Visual Design guidelines that we used within Transtream, were in line with the output being produced by designers working on this product. This involved establishing rituals to assess the challenges that the designers were facing in Finland as well as performing design critique sessions, sign off on final designs and being responsible for ensuring that the end product adhered to the designs.This role also included travel to Finland to allow for more seamless collaboration sessions than video calls and written reports could allow for.

Following formal training I was given the role of scrummaster for the company’s R&D team, working with product owners both internal and external, liaising with the business and enabling the team to deliver to a fast paced sprint cycle.I performed this role alongside designing and implementing new features and support requests for the main Product team who focussed on a large legacy logistics shipping solution, aimed at a number of different partner channels who advertised, sold and supported the same product under different brand names. During this period, we completely redesigned the full shipping solution after witnessing increasing frustration from our User base; Partners, Service and Implementation Engineers. The result of this full redesign was Transtream - a system that allows Users to leverage the full power of the previous logistics shipping solution whilst customising their implementations to their precise needs with a lo-code design feature.As Scrummaster I was responsible for coordinating the output of both the team in the UK and an additional offshore team in Estonia as the redesign was implemented. During this time I was expected to carry out project management functions: creation of gantt charts using critical path analysis, and providing more in depth reporting back to the business as well as attending regular sessions to communicate the ‘why’ of design decisions that had been made.With a redesign of the company’s principle offering the business requested a full rebrand. Myself and another designer were involved in briefing an agency in Boston, US and working through multiple iterations with them until a rebrand that satisfied the executive team was met.

Joined Pierbridge to accompany one other UX/UI Developer initially supporting a group of around 20 (on average) software engineers with design and front end web development skills.My responsibilities encompassed visual design and user experience efforts which included; research, user-flows, information architecture, hi/lo-fi prototypes, wireframing and front end web build outs.Together we interviewed and recruited 2 further hybrid designer/developers to support the amount of work that was required to be done.

Following graduation I was offered a role in the Web & Multimedia team within Xerox. Based under the larger umbrella of Communication and Marketing Services, my role is to operate as part of an agency-esque tight knit team of developers that deliver Multimedia, Internet and Digital Solutions for both Xerox and external clients.As an evolution of the role that I performed during 2009 - 2010 with Xerox (see below), I continued with same responsibilities, whilst mentoring and assisting new colleagues who embark upon a 12 month placement annually. On top of the skills such as HTML, CSS, Flash and PhotoShop and others outlined below (Xerox, 2009-2010) I have also further expanded my knowledge and skill set of the following:• Email marketing - targeting enriched data with mobile-enabled HTML Email designs to produce open and click through rates far higher than the industry standard• Server Side Content Management - Utilising SQL Server Management Studio to populate database driven services and sites. - Utilising SQL Server Management Studio to interrogate databases to provide statistical data for clients.• User Experience & User Interface design - Applying industry techniques to the experiences and interfaces developed within the team. • Video Formats - gained knowledge of suitable codecs and formats to utilise during the production of video for the modern web.• Virtual Event Portals - extensive knowledge gained through industry research and implementation.• Version Control - Knowledge and experienced gained of repository based systems through revision based team collaboration.• Agile Development Techniques - working within several global groups managed through a central agile management system.

Whilst at University I obtained gainful employment to support myself financially. My role within the hotel was to deliver the day to day service of conference and events. I acted as liaison between a sales team, an event service team, customers and guests to ensure maximum satisfaction and efficient event organisation. Part of my role was to ensure that meeting and function rooms were set to requirement, for both regular and VIP setups. I provided professional banqueting and bar services drawing upon pre-university international fine-dining and country club employment. (Close House, UK and The Work and Travel Agency, Australia). It was imperative to work as part of a team on a daily basis to achieve common goals and regularly show initiative to anticipate customer’s needs. High standards of service were delivered consistently in line with the international reputation that the Marriott brand affords.

As part of my degree I was given the opportunity to take a year away from formal study and complete a year of employment. Academically I was awarded a Diploma in Industrial Studies but more importantly I was able to join a talented and close-knit group of Multimedia and Web Developers at Xerox.I became an integral member of the Multimedia and Internet Solutions team, responsible for providing state of the art Flash and web applications that supported Xerox products and services, the Xerox US and European websites and a wide range of Xerox customers. During this year my technical skills vastly improved and resulted in becoming a subject matter expert for Branding, HTML & CSS, Email Marketing and CMS Management. I was involved in the following:• The development and integration of Flash applications with XML, XHTML and CSS• The creation of modular e-learning templates with Flash ActionScript (2&3)• The design and development of overall site maps, layouts, structure and navigation • The creation of graphical assets for web deployment using PhotoShop• The management and publishing of content for the Xerox website. This was delivered to a multi–lingual global audience using various content management systems. • Managed my own projects and dealt with internal and external customers, from capturing project requirements through to final delivery.This period of employment resulted in the offer of further opportunity upon the completion of my degree.