• Provide effective support to the technical writing team on critical MSS proposals. • Provide key contributions to proposals, including the development, modification, and finalization of complex transition schedules. This requires working with operations and SME personnel to define activities and relationships.• Provide post-proposal transition preparation support to must-win and other major MSS proposals as they move from submission to award. This includes refining activities and timelines to reflect changing customer requirements as well as dynamic resource allocations.• Provide program transition and scheduling support as critical MSS programs move from proposal to contract execution. This includes transition activity support, meeting coordination and status reports as required.• Work with other Proposal Operations team members as needed to support proposal requirements.

• Report to Program Manager for Army customer contract• Develop, maintain and update a Program Level Integrated Master Schedule (IMS) by engaging key personnel ensuring updates are meeting committed milestones• Develop monthly Integrated Program Management Plan (IPMR) to include updated IMS and word document as required by Performance Work Statement (PWS)• Provide project support to Program Manager and Deputy Program Managers as needed• Coordinate and edit Monthly Status Report (MSR) information from field personnel• Draft, edit and coordinate completion of meeting minutes and action items for meetings with customer• Provide SharePoint project level support to Operations Manager • Provide inventory support to KZ02 Logistics Lead by assisting in organizing requisition documents for ease of inventory management • Lead small projects by developing project plans, maintaining schedules, tracking progress, analyzing results and reporting• Planning, scheduling, and updating program activities in MS Project and other tracking tools• Establish milestones and baselines and monitoring adherence to program master plans and schedules• Identify high risk areas and present recommendations to management• Analyze and manage program metrics to ensure schedule is in accordance with customer guidelines• Prepare, review, and present formal program performance reviews for internal and Customer management• Developed and established transition and program schedules for several proposal efforts using MS Project

• Reported to Director, Federal Managed Cloud Services, Civilian Customer Management• Program Manager and Team lead for the largest Federal Customer (HHS) at Oracle with current annual revenue of $6.3M and successful go live in Dec 2015 working with Deloitte as Systems Integrator• Managed delivery of dedicated network for customer working and coordinating with several networking organizations• Acted as customer advocate for the services Oracle is responsible for delivering• Proactively managed the contract/project delivery to completion and customer acceptance• Liaison with Sales/Solutions for any customer change requests throughout lifecycle of program• Managed and oversight of financials, invoice payments and quarterly revenue achievement• Update and maintain Oracle business systems per contract Governance to ensure information is current and services are delivered efficiently and effectively• Maintain project plans, customer lifecycle data, action items and risk/issues • Point of contact for program escalations, security and network related issues• Manage daily contact with customer and end user and lead weekly calls with entire team

Contractor-Proposal Support• Report to Director, New Business Capture for various tasks.• Review and edit technical and management proposal portions of RFP response.• Wrote past performance documentation for various customers• Organize and standardize resumes based on template• Categorize and align resumes as best fit per labor category.• Completed RFI response for company.• Assisted in final assembly of proposal package on an urgent deadline.

GLOBAL TRAINING MANAGER (Aug 2012-Jan 2014) Major accomplishments: Established written Standard Operating Procedures (SOPs) for Global Training Department; formalized Key Performance Indicators and guide for new hires to formalize readiness and eligibility to train customers solo; implemented communications plan via Share point site for company-wide notifications and schedule• Responsible for twelve training staff; provide content and admin support for sales and program offices in US, Canada and Australia as well as customers across the globe.• Coordinated and executed new/revised training content for expanding customer base and expanding functionality of software developed real time.• Conducted training financial/profitability analysis and presented to the Board of Directors.• Coordinate E-Learning solution for Global Training by spring 2014; review of vendors including WebEx, Team Viewer, NetOp, etc as well as other LMS vendors.SENIOR PROGRAM MANAGER/REQUIREMENTS COORDINATOR/CONTRACT COMPLIANCE OFFICER (JAN 2010-AUG 2012)Major accomplishments: Establishment of PMO processes and procedures reviewed and executed federal and commercial contracts for company in US; Product Management Coordinator for US office ensuring classified and urgent software features and functionality were prioritized and delivered based on contractual requirements-established successful contract process and procedures.• Provided Program Management oversight and direction for Classified Programs• Presented executive reports and program debriefs to the President, sponsors and team• Served as Contracting Compliance Officer/Contracts Manager• Reviewed and ensured new RFP and contracts were in compliance• Negotiated contract terms with contracting officers and technical representatives • Ensured effective plans were drafted and executed to meet requirements of contract

Co-chair Silent Auction-Annual GalaResource Committee MemberVolunteer

Major Accomplishments: Managed TSA Mission Support Center $2.5M budget and ensured all processes and procedures were in compliance with Homeland Security; Oversight of $6.5M operations center build-out project• Oversaw Office of Real Estate Management Control Objectives Planning• Managed and oversaw development of the Business Performance Division’s processes and procedures within Real Estate Services• Program Manager for the TSA Mission Support Centers (MSCs) in Atlanta, Philadelphia, San Francisco, Dallas and Detroit with a $2.5M annual budget• Program Manager/Facilities Manager for a 24x7 operations center with an annual budget of $3.2M• Developed and wrote mission statement and all associated acquisitions plans for various programs

SENIOR MANAGERMajor Accomplishment: Process re-engineering and improvement, specifically improving the Workers’ Compensation Nurse Case Management Services processes. Generated over $7M in cost savings, cut lost work days by two-thirds, and reduced overall claim submission by 50%.• Supported organizational transformation and business process re-engineering effort for the Transportation Security Administration (TSA)-Real Estate Division • Acted as Project Management Chief and then as Project Management Team Leader to introduce and implement project management practices and procedures within new PMO• Co-developed system/functional requirements for existing inventory system called ORESSenior Manager-Program Management Chief (TSA customer)• Responsible for 2 programs simultaneously: Office of Real Estate Services (ORES) and Workers Compensation Program in Nurse Case Management.• Managed nine month Workers’ Compensation Nurse Case Management Services Pilot serving 39 airports in U.S.; generated over $7M in cost savings, cut lost work days by two-thirds, and reduced overall claim submission by 50 percent.

Major Accomplishment: Developed and reported on performance metrics for use future proposals and Teracore marketing collateral (e.g., Internet, marketing brochure)Manager (part time)• Support Vice President Business Development on bid proposals in various proposal stages.• Develop and coordinate RFP response for Fairfax County Department of Purchasing & Supply Management; Management Studies category.• Develop standard past performance tables for use in future proposals; provide baseline to provide information via Teracore intranet.• Assisted in working with Federal Schedules to complete Teracore MOBIS application.• Support VP Business Development in coordinating response to US Army General Fund Enterprise Business System (GFEBS) IV&V task.• Developed Teracore marketing collateral (e.g., Internet, marketing brochure) for established office.

Major Accomplishment: Managed Network Systems Support capital funding of $17M for UK and Europe.• Oversight of IT capital planning efforts to support a global network platform.• Review best of class platform and functionality in UK and Europe for company Headquarters.• Managed major systems integration/transition program (400+ system users)• Managed Network Systems Support capital funding of $17M for UK and Europe.• Oversight of IT capital planning efforts to support a global network platform.• Review best of class platform in UK and Europe for company Headquarters; platform included provisioning, billing, customer data records and information, trouble ticketing and reporting.• Managed major systems integration/transition program (400+ system users). • Implemented trouble ticketing system-Remedy-as best of class trouble ticketing solution.• Traveled to UK Offices monthly to conduct face to face meetings with team reviewing issues, risks and updating project plan to reflect current status; reported status to executive stakeholders.

Manager, GSOC Operations (IP/Data Operations Center)-staff of 21• Managed 24x7 network operations center (data and IP network). • Established IP and Data Network multiple portal review and integration plan engaging in customer requirements for call center requirements.• Revised reporting metrics to identify improvements in operations customer support.• Part of transition team to migrate customer support functionality from Germany to UK team.Cable & Wireless GmbH – Munich, Germany June 2001-Aug 2003 Program/Projects Manager • Worked directly for VP Europe Operations supporting various projects.• Responsible for US IP Operations migration to IP Operations Center in Munich, Germany, requiring major transition effort, training, and communication. • Managed major rollout/system implementation project in UK due to separation from US Company.• Business Process review and implementation of improved communications plan and processes between Germany and UK HQ.

IT Requirements analysis and development for C&W engineering team.Tiger Team' planning, managing implementation and build-out of of C&W (former MCI backbone) internet backbone

Product Development manager for web hosting product at MCIGathered Requirements, documented design specs and user specs and provided to engineering and development teams for reviewPart of transition team during sale of MCI Internet backbone to Cable & Wireless