Patti Golem Email and Phone Number

Executed company strategies and programs to achieve sales growth, with a strong focus on operational efficiency. Developed an exceptional Team Environment through strong communication skills, staff hiring, and staff development to ensure high levels of Customer Service were achieved. Maximized performance and productivity through weekly review of metrics. Scheduled for all areas to ensure optimum productivity and service levels were achieved. Strong focus on operational policies to create a shortage culture to consistently exceed company standards on operational audits.

Executed and maintained all aspects of company Human Resources policies and procedures, including recruitment, orientation, training and ongoing development. Consistently coached all associates to deliver credit goals. As the WSIB certified Management member of the Joint Health & Safety Committee, ensured a "safety first" atmosphere throughout the store which resulted in reduction of WSIB charges year over year.